Jheroen Posted May 21, 2023 Share Posted May 21, 2023 I have this 1S160/2, many pages with and without attachments are showing this error. Attachments from the forum and in PM messages cannot be downloaded or are not sent with the messages (PM). Tried all kinds of things disabling etc etc new htaccess furls on off etc but nothing helps. I have seen that the error logs like the one we talk about here are very very huge on my board... So i need assistance. Link to comment Share on other sites More sharing options...
Jim M Posted May 21, 2023 Share Posted May 21, 2023 Please provide us an example URL of a topic which is having issues along with please provide us access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 8 minutes ago, Jim M said: Please provide us an example URL of a topic which is having issues along with please provide us access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Hi Jim, i have set your account active again you should be able to login now. Link to comment Share on other sites More sharing options...
Jim M Posted May 21, 2023 Share Posted May 21, 2023 1 minute ago, Jheroen said: Hi Jim, i have set your account active again you should be able to login now. Sorry looks like you may have missed the example URL. Please also supply an example URL. Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 9 minutes ago, Jim M said: Please provide us an example URL of a topic which is having issues along with please provide us access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. https://www.kiaclub.nl/topic/28635-nederlandse-handleiding-kia-sportage-hev-en-phev/ Link to comment Share on other sites More sharing options...
Jim M Posted May 21, 2023 Share Posted May 21, 2023 Where was this attachment uploaded to? This is not the original item, or it has been removed so the attachment itself has been deleted from your file system. Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 (edited) what attachment? there are a few in that thread... uploaded from the forumboard... check the attachments in the admin area they are existing there Edited May 21, 2023 by Jheroen Link to comment Share on other sites More sharing options...
Jim M Posted May 21, 2023 Share Posted May 21, 2023 3 minutes ago, Jheroen said: what attachment? there are a few in that thread... uploaded from the forumboard... check the attachments in the admin area they are existing there The first attachment in the topic. That would not mean that is the original area which it was uploaded or the correct attachment URL. Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 don't know what you mean.... the last post from me with the sample pdf also does not work? Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 even from the admin attachments directory when you click the latest files it's erroring Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 (edited) can it be the (right) file ID and filekey is missing or something? are you still here? Edited May 21, 2023 by Jheroen Link to comment Share on other sites More sharing options...
Jim M Posted May 21, 2023 Share Posted May 21, 2023 Please update the FTP access details on file they are invalid. Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 and done Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 (edited) please also check the errorlogs for this error in the forum admin, they are huge... don't know why exactly Edited May 21, 2023 by Jheroen Link to comment Share on other sites More sharing options...
Jim M Posted May 21, 2023 Share Posted May 21, 2023 Looking on your file system, the extension of the file seems to have been corrupted. Please try disabling all third party applications/plugins and switching to an unmodified theme then upload the sample.pdf again to see if that resolves the issue. If it does not, please let us know. Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 okay will do that right now... https://www.kiaclub.nl/applications/core/interface/file/attachment.php?id=18343&key=19457565c586a4a61be93c3d6bf4d6fb not working Link to comment Share on other sites More sharing options...
Jim M Posted May 21, 2023 Share Posted May 21, 2023 Thank you. Please be advised I have moved this to a ticket so we can further investigate. Jheroen 1 Link to comment Share on other sites More sharing options...
Jheroen Posted May 21, 2023 Author Share Posted May 21, 2023 how will i be contacted about this? Link to comment Share on other sites More sharing options...
Jim M Posted May 21, 2023 Share Posted May 21, 2023 26 minutes ago, Jheroen said: how will i be contacted about this? You will receive communication via email. Jheroen 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 22, 2023 Share Posted May 22, 2023 I have sent you a PM on this Link to comment Share on other sites More sharing options...
Jheroen Posted May 31, 2023 Author Share Posted May 31, 2023 issue still is there Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 31, 2023 Share Posted May 31, 2023 I have reescalated your ticket Jheroen 1 Link to comment Share on other sites More sharing options...
Jheroen Posted May 31, 2023 Author Share Posted May 31, 2023 Okay please also check the great amount of page not found errors for pages and not only for attachments, i hope we can solve this. The issue began a few months ago when people couldn't sent attachments in P, they could upload but the receiver did not receive any file Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 31, 2023 Share Posted May 31, 2023 As mentioned previously, please add any further information to the ticket sent via email Link to comment Share on other sites More sharing options...
Jheroen Posted May 31, 2023 Author Share Posted May 31, 2023 sent you an email, pls check if that is the ticket email Link to comment Share on other sites More sharing options...
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