Bobicles2 Posted May 1, 2023 Share Posted May 1, 2023 Hi Guys, I've just completed a fresh install of IPB, I'm having a problem where I click to login and once adding my details the windows closes and nothing happens. No errors, no messages it just doesn't log me in. I can head to url.com/admin and login to the Admin CP no proble. I've tried clearing the server cache and using the default untouched theme. Any ideas? Before After Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 1, 2023 Share Posted May 1, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Bobicles2 Posted May 1, 2023 Author Share Posted May 1, 2023 1 hour ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Thanks @Marc Stridgen I've updated these now. Thanks Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted May 1, 2023 Solution Share Posted May 1, 2023 I would suggest clearing your browser cache, and even testing another browser. Im actually having no issue at all with logging in there Link to comment Share on other sites More sharing options...
Bobicles2 Posted May 1, 2023 Author Share Posted May 1, 2023 2 hours ago, Marc Stridgen said: I would suggest clearing your browser cache, and even testing another browser. Im actually having no issue at all with logging in there Clearing browser cache worked, imagine not trying that *facepalm* thanks for the quick response @Marc Stridgen Link to comment Share on other sites More sharing options...
Randy Calvert Posted May 1, 2023 Share Posted May 1, 2023 56 minutes ago, Bobicles2 said: Clearing browser cache worked, imagine not trying that *facepalm* thanks for the quick response @Marc Stridgen It happens more frequently than you might think! It absolutely is not a "just you" thing. It catches even the best of us sometimes! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted May 2, 2023 Share Posted May 2, 2023 15 hours ago, Bobicles2 said: Clearing browser cache worked, imagine not trying that *facepalm* thanks for the quick response @Marc Stridgen Very glad to hear it 🙂 Link to comment Share on other sites More sharing options...
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