Adriano Faria Posted April 12, 2023 Share Posted April 12, 2023 Hello, Where is the best place for a client (with a license expired) to ask to remove a couple of apps (Gallery and Commerce) from their license so they can renew only Core and Forums? He sent an email on Saturday to Accounts and Billings via Contact Us form. Posting this on his behalf, by request, as there is no forum for a member post and no reply to the email so far. Thank you. Link to comment Share on other sites More sharing options...
Jim M Posted April 12, 2023 Share Posted April 12, 2023 I'm afraid, there is no contact request from this email address in our system. Link to comment Share on other sites More sharing options...
Adriano Faria Posted April 12, 2023 Author Share Posted April 12, 2023 2 minutes ago, Jim M said: I'm afraid, there is no contact request from this email address in our system. I’ll ask to send again. So the contact us form is the only way now? Link to comment Share on other sites More sharing options...
Jim M Posted April 12, 2023 Share Posted April 12, 2023 Just now, Adriano Faria said: I’ll ask to send again. So the contact us form is the only way now? Correct. Pescao6 and Adriano Faria 2 Link to comment Share on other sites More sharing options...
Adriano Faria Posted April 12, 2023 Author Share Posted April 12, 2023 38 minutes ago, Jim M said: I'm afraid, there is no contact request from this email address in our system. You are right. He forgot to add the .br at the end of the email address. 29 minutes ago, Jim M said: Correct. Thank you. Form submitted again: Â Jim M 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 13, 2023 Share Posted April 13, 2023 I can confirm we did indeed get the ticket that time 🙂 Adriano Faria 1 Link to comment Share on other sites More sharing options...
Pescao6 Posted April 15, 2023 Share Posted April 15, 2023 On 4/13/2023 at 4:25 AM, Marc Stridgen said: I can confirm we did indeed get the ticket that time 🙂 What do you mean? Link to comment Share on other sites More sharing options...
Jim M Posted April 15, 2023 Share Posted April 15, 2023 1 hour ago, Pescao6 said: What do you mean? We received the original client's request in our contact form for account related questions 😉 Pescao6 1 Link to comment Share on other sites More sharing options...
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