Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted April 12, 20232 yr Community Expert Hello, Where is the best place for a client (with a license expired) to ask to remove a couple of apps (Gallery and Commerce) from their license so they can renew only Core and Forums? He sent an email on Saturday to Accounts and Billings via Contact Us form. Posting this on his behalf, by request, as there is no forum for a member post and no reply to the email so far. Thank you.
April 12, 20232 yr Author Community Expert 2 minutes ago, Jim M said: I'm afraid, there is no contact request from this email address in our system. I’ll ask to send again. So the contact us form is the only way now?
April 12, 20232 yr Just now, Adriano Faria said: I’ll ask to send again. So the contact us form is the only way now? Correct.
April 12, 20232 yr Author Community Expert 38 minutes ago, Jim M said: I'm afraid, there is no contact request from this email address in our system. You are right. He forgot to add the .br at the end of the email address. 29 minutes ago, Jim M said: Correct. Thank you. Form submitted again:
April 15, 20232 yr On 4/13/2023 at 4:25 AM, Marc Stridgen said: I can confirm we did indeed get the ticket that time 🙂 What do you mean?
April 15, 20232 yr 1 hour ago, Pescao6 said: What do you mean? We received the original client's request in our contact form for account related questions 😉
