Jheroen Posted March 13, 2023 Share Posted March 13, 2023 Hello all, Members have the option to send attachments with their PM's, the only problem is that the attachments do not reach the recipient; any idea? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 13, 2023 Share Posted March 13, 2023 Please could you update to the latest release? If you are then still seeing the same issue, please ensure you have tested with no 3rd party items enabled, and on a default theme. Once you have done this, if you are still seeing the same, please update all access details on file Jheroen 1 Link to comment Share on other sites More sharing options...
Jheroen Posted March 27, 2023 Author Share Posted March 27, 2023 Hello, getting this error: 2S328/2 We couldn't find the item you wanted to view /applications/core/interface/file/attachment.php?i… Link to comment Share on other sites More sharing options...
Jheroen Posted March 27, 2023 Author Share Posted March 27, 2023 Hello, getting this error: 2S328/2 We couldn't find the item you wanted to view /applications/core/interface/file/attachment.php?i… I tried it also, the attachment is stored on the board ( i can choose existing media) but not sent with the message Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 27, 2023 Share Posted March 27, 2023 Sorry, could I just confirm, is this only when selecting to choose existing media, or are you saying its happening when you dont use that option? Link to comment Share on other sites More sharing options...
Jheroen Posted March 27, 2023 Author Share Posted March 27, 2023 It is happening when you want to sent the attachment to someone, you can attach (select) it but when you sent it the attachment doesn't arrive with the message when after the first message i create a new message and select 'other media' i can see that my attachment i wanted to sent with the initial message has been uploaded to the website Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 28, 2023 Share Posted March 28, 2023 Please let me know the user you are sending from and to, so I can take a look. I have tested this internally and cannot reproduce, so it seems its something specific to your installation Link to comment Share on other sites More sharing options...
Jheroen Posted March 28, 2023 Author Share Posted March 28, 2023 Hi Marc, do you have access to my board already? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 28, 2023 Share Posted March 28, 2023 Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Jheroen Posted March 28, 2023 Author Share Posted March 28, 2023 Done that! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 29, 2023 Share Posted March 29, 2023 As mentioned, we need to know the member you are sending from and to Link to comment Share on other sites More sharing options...
Jheroen Posted March 29, 2023 Author Share Posted March 29, 2023 Okay, where do i let you know that information, here? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 29, 2023 Share Posted March 29, 2023 You can let us know here if you are happy to do so. Just the 2 names (or even user IDs if you prefer) Link to comment Share on other sites More sharing options...
Jheroen Posted March 29, 2023 Author Share Posted March 29, 2023 Okay between Id 2 (me) and id 7536 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 29, 2023 Share Posted March 29, 2023 Could I check you have tested this with all 3rd party items disabled? I asked above, but its not clear if you have, and you have quite a few 3rd party items there Link to comment Share on other sites More sharing options...
Jheroen Posted March 29, 2023 Author Share Posted March 29, 2023 Please shut them down and test, is that possible? Link to comment Share on other sites More sharing options...
Jim M Posted March 29, 2023 Share Posted March 29, 2023 You can disable third party applications and plugins by going to ACP -> Support -> Please also try disabling any third party customizations. If you're still encountering this problem, please let us know. Link to comment Share on other sites More sharing options...
Jheroen Posted March 30, 2023 Author Share Posted March 30, 2023 okay, i will sent a PM to your account in 5 minutes, i will disable all apps and plugs before i do this; check your account if the message and attachment has arrived thanks Link to comment Share on other sites More sharing options...
Jheroen Posted April 1, 2023 Author Share Posted April 1, 2023 hello? Link to comment Share on other sites More sharing options...
Jim M Posted April 1, 2023 Share Posted April 1, 2023 Please let us know if the test was a failure or success and we can assist in troubleshooting further. Link to comment Share on other sites More sharing options...
Jheroen Posted April 3, 2023 Author Share Posted April 3, 2023 On 4/1/2023 at 6:25 PM, Jim M said: Please let us know if the test was a failure or success and we can assist in troubleshooting further. Eh, i sent a message to your temp admin account on my board, so you would check that account? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted April 3, 2023 Share Posted April 3, 2023 You would log in as that account and test the issues you were having there. We would not test these items with 3rd party disabled on your behalf Link to comment Share on other sites More sharing options...
Jheroen Posted April 3, 2023 Author Share Posted April 3, 2023 I did disable all 3rd party when sending, after sending i activated them again; that was the idea? Link to comment Share on other sites More sharing options...
Jheroen Posted April 3, 2023 Author Share Posted April 3, 2023 3 hours ago, Marc Stridgen said: You would log in as that account and test the issues you were having there. We would not test these items with 3rd party disabled on your behalf i didn't record the password as i suspected you to check in the board an check logs and of you se the attachment? Link to comment Share on other sites More sharing options...
Jim M Posted April 3, 2023 Share Posted April 3, 2023 39 minutes ago, Jheroen said: i didn't record the password as i suspected you to check in the board an check logs and of you se the attachment? As an administrator, you would not need the password. You can use the login in as functionality in ACP -> Members -> Members -> click the user's profile -> Account Actions -> Sign in as Link to comment Share on other sites More sharing options...
Recommended Posts