term2323 Posted December 17, 2022 Share Posted December 17, 2022 (edited) If I post a calendar event for a date and time, time zones that have the event fall in the next day have the wrong time. Example: event posted for friday night a 9pm eastern US time. Users in europe will see it as 4am on the same friday, when it should show saturday. Has anyone else seen this? I reported originally back in 2019 and it was supposed to have been fixed in 2020. Edited December 17, 2022 by term2323 corrected title Link to comment Share on other sites More sharing options...
Jim M Posted December 17, 2022 Share Posted December 17, 2022 Please upgrade to the latest release as you're currently 2 behind. There have been some changes to the Events application a long the way. Could you please also let us know the exact time zone the user is in who is encountering this? If you could provide a URL to your event too that would be helpful. Link to comment Share on other sites More sharing options...
term2323 Posted December 17, 2022 Author Share Posted December 17, 2022 I've upgraded to the most recent version, the dates are still off. Calendar entry: https://www.steelbeasts.com/events/event/496-kanium-sunday/ One user is in Europe, likely GMT +1, the other says he is in LIMA time zone. https://www.steelbeasts.com/topic/16560-event-date-times-conversion-issues/#comment-231552 Link to comment Share on other sites More sharing options...
Gary Posted December 18, 2022 Share Posted December 18, 2022 Hi @term2323, The event on your community is showing up as 6 am to 9 am, on 19 December 2022. I believe this to be correct and the issue now resolved? Link to comment Share on other sites More sharing options...
term2323 Posted December 20, 2022 Author Share Posted December 20, 2022 No - the entries for TGIF and Kanium in the linked thread are one day earlier than they should be. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 20, 2022 Share Posted December 20, 2022 Please could you ensure you create a new event, in case the issue was actually with the creation Link to comment Share on other sites More sharing options...
term2323 Posted December 21, 2022 Author Share Posted December 21, 2022 Hi, I created a new entry, and now the time is right, even when the event falls on a different day due to time zone differenced. This can be closed. Thanks! Link to comment Share on other sites More sharing options...
Gary Posted December 21, 2022 Share Posted December 21, 2022 Thanks for letting us know this has been fixed. Sorry in advance if it did cause a little extra work on your end by creating new events. Link to comment Share on other sites More sharing options...
term2323 Posted December 21, 2022 Author Share Posted December 21, 2022 (edited) OK - I spoke too soon. When I create a new repeating event, the first instance of that event shows correctly. It's set to repeat every 7 days, and all the follow on events show up on the wrong day for users in later time zones. Hopefully that is specific enough to be useful! Edited December 21, 2022 by term2323 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 21, 2022 Share Posted December 21, 2022 We would need the examples so we can take a look at this for you Link to comment Share on other sites More sharing options...
term2323 Posted December 21, 2022 Author Share Posted December 21, 2022 The second to last post in the thread has a screenshot. The entry for TGIF battle first shows up on sat the 24th for this user. That is correct. The next entry for that same repeating event shows up on friday the 30th, it should also be saturday. I can figure out how to dump out this row of the db if you can tell me what table its in. https://www.steelbeasts.com/topic/16560-event-date-times-conversion-issues Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 21, 2022 Share Posted December 21, 2022 We need a link to the event items on your site so we can take a look, rather than the tables Link to comment Share on other sites More sharing options...
term2323 Posted December 21, 2022 Author Share Posted December 21, 2022 https://www.steelbeasts.com/events/event/622-tgif-battle/ Link to comment Share on other sites More sharing options...
Richard Arch Posted December 21, 2022 Share Posted December 21, 2022 To help test, I jumped on a few months, I get 3am on a Friday and I am in the UK (GMT +0). Link to comment Share on other sites More sharing options...
Jim M Posted December 21, 2022 Share Posted December 21, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
term2323 Posted December 21, 2022 Author Share Posted December 21, 2022 I updated the login info. Thanks. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 22, 2022 Share Posted December 22, 2022 I am not seeing the issue here. I am in the UK myself, and this is correctly showing on the 24th, which is the Saturday Link to comment Share on other sites More sharing options...
term2323 Posted December 22, 2022 Author Share Posted December 22, 2022 Not sure why you don't see it but others in the UK and Australia do. How does the events page determine the end users time zone? Why does the first instance of the event work correctly, but repeat instances do not? Link to comment Share on other sites More sharing options...
Jim M Posted December 22, 2022 Share Posted December 22, 2022 17 minutes ago, term2323 said: Not sure why you don't see it but others in the UK and Australia do. How does the events page determine the end users time zone? Why does the first instance of the event work correctly, but repeat instances do not? This would be passed by the browser/OS. Are you running any caching on your server or through a CDN which would cause them to view someone else's? Link to comment Share on other sites More sharing options...
term2323 Posted December 22, 2022 Author Share Posted December 22, 2022 We don't use a CDN, I don't see any cache set up on the web server. Link to comment Share on other sites More sharing options...
term2323 Posted December 22, 2022 Author Share Posted December 22, 2022 Marc, You see that entry on the 24th. When is the next entry in the same series? There should be another instance of the same event on the 31st. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 23, 2022 Share Posted December 23, 2022 12 hours ago, term2323 said: Marc, You see that entry on the 24th. When is the next entry in the same series? There should be another instance of the same event on the 31st. I see it. I have created a ticket for you on this, so we can get things sorted for you Link to comment Share on other sites More sharing options...
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