December Update Stuck

[beardsleydee@gmail.com]

Running the update this morning and the process got stuck due to Sucuri Firewall.  I've contacted Sucuri, but in the meantime how do I abort the update so that members can have acess to the site while Sucuri fixes issue.

[Mark H]

There is no way to abort an upgrade once it has started, unfortunately.

You would have to restore the backup you made before the upgrade.

If that is not possible then you'll have to wait for your host to fix the issue with Sucuri.

[beardsleydee@gmail.com]

Sucuri needs to whitelist Invision's IP Address for the update to make it through the firewall.  Can you provide? 

[Randy Calvert]

Invision does not have static IP addresses. They need to allow any traffic to/from remoteservices.invisionpower.com. 

[Marc]

As mentioned above, the IPs are not static. You should be whitelisting the above mentioned address. Ideally, just *.invisionpower.com and *.invisioncommunity.com would ensure you dont have any issues in the future

[beardsleydee@gmail.com]

13 hours ago, Randy Calvert said:

Invision does not have static IP addresses. They need to allow any traffic to/from remoteservices.invisionpower.com. 

 

10 hours ago, Marc Stridgen said:

As mentioned above, the IPs are not static. You should be whitelisting the above mentioned address. Ideally, just *.invisionpower.com and *.invisioncommunity.com would ensure you dont have any issues in the future

 

Thank you very much for this response.  Much appreciated.