Attachments Error code: EX0

[Michael R]

I have a user that is getting an error when he checks his Attachments. I logged in as him through the APC and did not see the error message. However, when I actually log out and log in using his U/P I get the Something Went Wrong error message. Error code: EX0

When I look at his attachments he is only using 7.76 MB of unlimited allowance.

He is the only user that I know of having this issue.

[Randy Calvert]

Look in the ACP support area. I believe it would log an error there that would contain a more useful set of details of what is going on. 

[Marc]

I have created a ticket on this for you, as we will need to take a closer look. Someone will be in contact as soon as possible

[Michael R]

He also claims that the GIF and font menu items are not in the editor for him. But I could not replicate that logging in as him or logging in using his U/P. I could access all editor menu options. strange.

I did look at error logs. But I have no idea what I am looking for.

[Marc]

Please feel free to add that to the ticket, but its unlikely those are related

[Michael R]

2 hours ago, Marc Stridgen said:

Please feel free to add that to the ticket, but its unlikely those are related

Will do.

I suspect he is using an older browser or maybe even IE. It's hard to say. When I ask him what browser he is using, he didn't know what that meant. Also, there seems to be some confusion in my community as to what "desktop vs mobile" means. 😮

[Marc]

If he is using IE that will indeed cause issues, as its no longer supported

[Michael R]

I have just confirmed that he is using Microsoft Edge for a browser on a laptop.

I cannot replicate the missing icons in the editor. He has already cleared his cache and history.

[Marc]

Unfortunately if only he can replicate it on his own end, there isnt much we can do to really resolve that

[Randy Calvert]

By the way, if it is happening for only that user...  it is possible there is a firewall or other security device running on their computer or on their home network that is blocking this.  

You might suggest they try from a different computer or via a mobile device while at a location like Starbucks, etc.

[Michael R]

So it seems he resized his browser (zoom) and that's why the menu items were missing. The editor was showing the options set for medium.

[Jim M]

Glad to hear you were able to find out why it was happening. Please let us know if we can be of further assistance.

[Michael R]

That does not explain why he gets the attachment error when he logs in but not when I log in AS him. But, when I actually log in as him using his u/p I DO get the error message.

[Marc]

It doesnt, however as mentioned in your ticket, that one is a bug that will be resolved in a future release