Hosting information

[Rulex]

Hi All,

We have seen that Invision provides the hosting both in US and EU.

How can we check if our platform is hosted in US or EU region?

Is it possible to migrate the hosting from US to EU ?

If yes, is there any cost associated to that ? What is the procedure?

 Thanks for any help and support.

[Marc]

Unless your site has been requested to be in the EU region, then it will be in the US region at present. I have created a ticket for you so we can sort this for you.

Please also ensure you check your spam email, as you have had responses on this previously it seems

[Rulex]

Could we have a link to the ticket to follow its progress? Is there any risk of losing contents during the transition?

[Marc]

These are sent to your email. There is no link I can give. You wouldnt lose any contents no

[Rulex]

Thanks Marc.

Unfortunately, we haven't received anything via email. 

Could you please check if there was any issue in the sending process?

Thanks for your support.

[Jim M]

There does not look to be a bounce back on our end. You may wish to work with your email provider to ensure you can receive email from our domain.

[Rulex]

Hi Jim,

could you please share with us the specific email address from which your communications are sent?

Thank you in advance 

[Randy Calvert]

3 minutes ago, Rulex said:

Hi Jim,

could you please share with us the specific email address from which your communications are sent?

Thank you in advance 

Support emails come from support@invisionpower.com

[Rulex]

Hi all,

We didn't found any restriction on this email address, can you send us the same message using the Invision "Messages" section? @Jim M Can you also specify in the privete message  our email address that you are using to contact us?

Our email provider tried to send us emails using other test address and we received them all... 

 

[Jim M]

If you are having issues receiving our emails, it would be recommended to change your email address on file to gmail, outlook, or something else. There are a wide range of emails that come from us and certain staff working certain times that it would make more sense to do this than transfer support to private messages.

[Rulex]

Hi,

We have changed the email address.

Could you please resend the communications?

Thanks

[Marc]

I have just responded to your new email

[Rulex]

Hi all, 

we would like to know if by any chance you have had the opportunity to see and reply to our emails and for some reason we are not still receiving them...
We have changed the reception email and we are writing you with a new email with which we have also already received an answer, but we have been waiting for your reply for more than a week.

Thanks in advance for you time, 
regards

[Marc]

The ticket is currently awaiting moving. We will have that addressed for you as soon as possible