Rulex Posted September 27, 2022 Share Posted September 27, 2022 Hi All, We have seen that Invision provides the hosting both in US and EU. How can we check if our platform is hosted in US or EU region? Is it possible to migrate the hosting from US to EU ? If yes, is there any cost associated to that ? What is the procedure? Thanks for any help and support. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 27, 2022 Share Posted September 27, 2022 Unless your site has been requested to be in the EU region, then it will be in the US region at present. I have created a ticket for you so we can sort this for you. Please also ensure you check your spam email, as you have had responses on this previously it seems Link to comment Share on other sites More sharing options...
Rulex Posted September 27, 2022 Author Share Posted September 27, 2022 Could we have a link to the ticket to follow its progress? Is there any risk of losing contents during the transition? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 27, 2022 Share Posted September 27, 2022 These are sent to your email. There is no link I can give. You wouldnt lose any contents no Link to comment Share on other sites More sharing options...
Rulex Posted September 27, 2022 Author Share Posted September 27, 2022 Thanks Marc. Unfortunately, we haven't received anything via email. Could you please check if there was any issue in the sending process? Thanks for your support. Link to comment Share on other sites More sharing options...
Jim M Posted September 27, 2022 Share Posted September 27, 2022 There does not look to be a bounce back on our end. You may wish to work with your email provider to ensure you can receive email from our domain. Link to comment Share on other sites More sharing options...
Rulex Posted September 28, 2022 Author Share Posted September 28, 2022 Hi Jim, could you please share with us the specific email address from which your communications are sent? Thank you in advance Link to comment Share on other sites More sharing options...
Randy Calvert Posted September 28, 2022 Share Posted September 28, 2022 3 minutes ago, Rulex said: Hi Jim, could you please share with us the specific email address from which your communications are sent? Thank you in advance Support emails come from support@invisionpower.com Link to comment Share on other sites More sharing options...
Rulex Posted September 28, 2022 Author Share Posted September 28, 2022 Hi all, We didn't found any restriction on this email address, can you send us the same message using the Invision "Messages" section? @Jim M Can you also specify in the privete message our email address that you are using to contact us? Our email provider tried to send us emails using other test address and we received them all... Link to comment Share on other sites More sharing options...
Jim M Posted September 28, 2022 Share Posted September 28, 2022 If you are having issues receiving our emails, it would be recommended to change your email address on file to gmail, outlook, or something else. There are a wide range of emails that come from us and certain staff working certain times that it would make more sense to do this than transfer support to private messages. Link to comment Share on other sites More sharing options...
Rulex Posted September 29, 2022 Author Share Posted September 29, 2022 Hi, We have changed the email address. Could you please resend the communications? Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 29, 2022 Share Posted September 29, 2022 I have just responded to your new email Link to comment Share on other sites More sharing options...
Rulex Posted October 14, 2022 Author Share Posted October 14, 2022 Hi all, we would like to know if by any chance you have had the opportunity to see and reply to our emails and for some reason we are not still receiving them... We have changed the reception email and we are writing you with a new email with which we have also already received an answer, but we have been waiting for your reply for more than a week. Thanks in advance for you time, regards Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 14, 2022 Share Posted October 14, 2022 The ticket is currently awaiting moving. We will have that addressed for you as soon as possible Link to comment Share on other sites More sharing options...
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