Lisa Lightner Posted September 21, 2022 Posted September 21, 2022 I've cleared cache, I've checked permissions... I cannot get some things to show. Screencast: https://www.berrycast.com/conversations/0eaeb898-d44a-542a-8504-bd184808cbd6
Solution Marc Posted September 21, 2022 Solution Posted September 21, 2022 Please bear in mind items will only show if there is something in them to show. This is likely what is causing issues here. For example, you have a clubs block, but do you have any clubs with content? You have a category but is there anything in that category? If you can update access details, I can advise further. You need to add your email to log in with, as currently you have displayname, but email is set up on your site
Lisa Lightner Posted September 21, 2022 Author Posted September 21, 2022 (edited) Ok, but that still doesn't explain why the page isn't showing, when I set it as my default application. and this part: If you can update access details, I can advise further. You need to add your email to log in with, as currently you have displayname, but email is set up on your site I have clicked everywhere, where do I change that? this is not intuitive at all to me I also just want to add, that I truly am trying to follow tutorials and figure this out myself. I spend time on the guides, and every time I try to do a search in documentation or a help guide, I get 0 results. Even when I search a terribly generic term like "forums" or "pages" I get 0 results. Edited September 21, 2022 by Lisa Lightner
Marc Posted September 21, 2022 Posted September 21, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. ---------------- With regards defaults you need to set both pages as the default applicaton, and the page as the default page.
Lisa Lightner Posted September 21, 2022 Author Posted September 21, 2022 My host did that, I have no idea how to change any of that, or what to change it to.
Marc Posted September 21, 2022 Posted September 21, 2022 At present we need access details to the admin area of your site populating there. We can then take a look for you. If you need your host to assist you with that, please speak to them. However this is admin details, not hosting details
Mark H Posted September 21, 2022 Posted September 21, 2022 We may not need the FTP/SFTP details (you'd have to get them from your Host if we do). But for the moment, please put in just the email address and password for the "Admin CP Access" and save. Then reply here when that's done and we can go from there.
Lisa Lightner Posted September 27, 2022 Author Posted September 27, 2022 This is not intuitive to me at all, and I don't have the time nor the patience for it. I'm just going to pay someone to do this. Nobody is getting their confirmation emails, no one can log in.,..i've had to postpone launching this, again.
Jim M Posted September 27, 2022 Posted September 27, 2022 49 minutes ago, Lisa Lightner said: This is not intuitive to me at all, and I don't have the time nor the patience for it. I'm just going to pay someone to do this. Nobody is getting their confirmation emails, no one can log in.,..i've had to postpone launching this, again. The Admin CP access details is all we need. This would be the credentials for your administrator account on our software. You can fill these in the “ Admin CP” fields in the aforementioned area in the Client Area. If working with a self hosted provider is something you don’t have patience for. Have you considered our Cloud? You would not need to deal with email sending issues or passing us access details on our platform. Just a thought.
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