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Lisa Lightner

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Everything posted by Lisa Lightner

  1. Lisa Lightner
    I'm having trouble doing this. Did you ever get a solution? @Alexandru
  2. Lisa Lightner
    Right, except I use two different email addresses, because I have an admin account and a user account. I gotta tell you, this is exhausting. Every monthly update, I cannot log in. Every.single. month. At this point, I have written down my login and pw and have it sitting on my desk, and every month, it tells me that is not my pw.
  3. Lisa Lightner
    Thanks, I know how to type my email address in.... I purposely left it off the screenshot for privacy reasons. So, there's no "reset password" option....because you don't like the way it looks? Customer convenience be damned? How are we supposed to reset our passwords.
  4. Lisa Lightner
    It's happening to me too. I was even able to get in a back door, and reset the password, so I was 1000% sure that it was the correct password. Still, it locked me out. Why isn't there an option to "reset password" on this screen?
  5. Lisa Lightner
    But I do have clubs set up, so I don't understand?
  6. Lisa Lightner
    Ok, so I have much of my stuff set up. I have my main page set up, and I added the components to it that I want members to see when they log in. My struggle-- The "clubs" component, I added it to the page. Behind the scenes, it says "shows a list of your clubs" and you can set the number. But how do I get it to take them to the /clubs page? As it is now, you have to click on a club, then go backwards to see the clubs. Here's a 20 second video, hopefully making it clearer: https://www.berrycast.com/conversations/cc174e8f-2277-5fa2-90b6-2a5cd386a575
  7. Lisa Lightner
    My host and adthrive both ran multiple scanners on it for malware and it came up clean. Of course, that's not what my readers/members want to hear.... that it's your device that is likely infected. But I had to do my due diligence and at least see if others had experienced this.
  8. Lisa Lightner
    My forums are privately hosted on a subdomain of my main website. Twice yesterday I had people email us and say that they were asked to enter credit card information. Both are insisting that my site was hacked. My forums are free and do not require a credit card. I told them this in an email response. I'm trying to figure out if they clicked on an ad that is malicious (in which case adthrive needs to investigate and remove it) of what exactly happened. Any advice you have is appreciated. Yes, I have already reached out to my host and adthrive. LL
  9. Lisa Lightner
  10. Lisa Lightner
    Ok, ticket submitted. Nevermind, my support ticket was bounced back. The user's address is ************
  11. Lisa Lightner
    I have users getting the error message: Sorry! Your account does not require validation. I have verified with them that they are not accessing the forums from a validation email. I've searched the forums, tried what is otherwise posted.
  12. Lisa Lightner
    I do have that set up, but not for this--but with my email list, and my email service provider. So that should not be an issue, I wouldn't think. This is just a subdomain, but still same domain.
  13. Lisa Lightner
    But I shouldn't need an smtp email service, if I chose php in settings, correct?
  14. Lisa Lightner
    But what if the log is empty...yet no one is getting the emails, including me.
  15. Lisa Lightner
    This is not intuitive to me at all, and I don't have the time nor the patience for it. I'm just going to pay someone to do this. Nobody is getting their confirmation emails, no one can log in.,..i've had to postpone launching this, again.
  16. Lisa Lightner
    My host did that, I have no idea how to change any of that, or what to change it to.
  17. Lisa Lightner
    Ok, but that still doesn't explain why the page isn't showing, when I set it as my default application. and this part: If you can update access details, I can advise further. You need to add your email to log in with, as currently you have displayname, but email is set up on your site I have clicked everywhere, where do I change that? this is not intuitive at all to me I also just want to add, that I truly am trying to follow tutorials and figure this out myself. I spend time on the guides, and every time I try to do a search in documentation or a help guide, I get 0 results. Even when I search a terribly generic term like "forums" or "pages" I get 0 results.
  18. Lisa Lightner
    I've cleared cache, I've checked permissions... I cannot get some things to show. Screencast: https://www.berrycast.com/conversations/0eaeb898-d44a-542a-8504-bd184808cbd6
  19. Lisa Lightner
    Ugh, I don't know how I could have screwed this up so badly in just a few hours. Is there someone at invision who I can just hire to do this?
  20. Lisa Lightner
    I only have 1 user account set up, so I must be. I haven't launched it yet, trying to get it all set up first.
  21. Lisa Lightner
    I am trying to set up my forums and page(s). When I click the little icon to "open page builder" it takes me to a 404 error. I've searched on here for blocks and pages, and nothing comes up.
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