paulobrien Posted September 15, 2022 Share Posted September 15, 2022 Hi all! My community and admin pages are giving an Error 500 after an upgrade broke part way through ('SQL server has gone away' for some reason). Any tips on how to recover the upgrade / restart? Thanks, P Link to comment Share on other sites More sharing options...
Jim M Posted September 15, 2022 Share Posted September 15, 2022 Sorry, you will need to reach out to your hosting provider or server administrator in resolving the issues here. If you're getting "MySQL server has gone away" error message, something is preventing the software from executing against your database which is not an error you should ignore. SeNioR- 1 Link to comment Share on other sites More sharing options...
paulobrien Posted September 16, 2022 Author Share Posted September 16, 2022 Hi @Jim M - I have confirmed I can connect to the SQL etc. OK now, the question is how I get the site back to life so I can re-attempt the upgrade. I can do a restore, but I would rather not unless I have to! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 16, 2022 Share Posted September 16, 2022 If you have resolved the mysql issue, then you can upload a fresh set of files, and continue the upgrade from /admin/upgrade Link to comment Share on other sites More sharing options...
Solution paulobrien Posted September 16, 2022 Author Solution Share Posted September 16, 2022 I did a restore and re-did the upgrade in the end. P Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 16, 2022 Share Posted September 16, 2022 Excellent to hear. Thank you for confirming Link to comment Share on other sites More sharing options...
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