Marc Posted August 29, 2022 Posted August 29, 2022 This would indicate something in your background tasks is likely causing an issue. Your login details appear to be incorrect, so I cant log in to take a look for you. If you check your background tasks to see if its anything relating to 3rd party items first of all. If it is, report to the author. If its not, please update your access details on file so that we can take a closer look for you
hackinOS Posted August 30, 2022 Author Posted August 30, 2022 14 hours ago, Marc Stridgen said: This would indicate something in your background tasks is likely causing an issue. Your login details appear to be incorrect, so I cant log in to take a look for you. If you check your background tasks to see if its anything relating to 3rd party items first of all. If it is, report to the author. If its not, please update your access details on file so that we can take a closer look for you Yes. I remember many error login. So, how to fix this?
Jim M Posted August 30, 2022 Posted August 30, 2022 6 hours ago, hackinOS said: Yes. I remember many error login. So, how to fix this? You will want to type "task" into the top search bar in the ACP and click "[System] Tasks" then unlock the "queue" task. Then try running it. If it gets locked again, please let us know as there may be something underlying causing it to fail/lock.
Marc Posted August 30, 2022 Posted August 30, 2022 As mentioned, if you are unsure, please update your access details. We can take a look and advise 🙂
hackinOS Posted August 30, 2022 Author Posted August 30, 2022 4 minutes ago, Marc Stridgen said: As mentioned, if you are unsure, please update your access details. We can take a look and advise 🙂 Your mean is access to ACP, right? 31 minutes ago, Jim M said: You will want to type "task" into the top search bar in the ACP and click "[System] Tasks" then unlock the "queue" task. Then try running it. If it gets locked again, please let us know as there may be something underlying causing it to fail/lock. Yes, it's locked again. Can't run.
Jim M Posted August 30, 2022 Posted August 30, 2022 3 minutes ago, hackinOS said: Yes, it's locked again. Can't run. Did you unlock it?
hackinOS Posted August 30, 2022 Author Posted August 30, 2022 Just now, Jim M said: Did you unlock it?
Jim M Posted August 30, 2022 Posted August 30, 2022 6 minutes ago, hackinOS said: After unlocking and running the task manually, your server is encountering an 500 Internal Server Error while attempting to run the task. This is very much like the check engine light on your car, it says something is wrong but not what or where. You will need to reach out to your hosting provider or server administrator and ask for the Server Error log entry associated with this issue. Please have them review and resolve any server errors which may be related but pass any software errors to us.
hackinOS Posted August 30, 2022 Author Posted August 30, 2022 HUM. What's else from Host Provider. I don't know why it using max cpu ? They said about query on MySQL with Php have many row in database?
Marc Posted August 30, 2022 Posted August 30, 2022 We would need more information on what exactly has been said there. The above tells us only that the server is being utilised to its capacity, but doesnt say what queries, or any other information that we can action, unfortunately.
hackinOS Posted August 30, 2022 Author Posted August 30, 2022 They said the first IP using 99% CPU. But i can't check this? I thinks the problem from Provide, but can't sure. U can check for me from ACP? SeNioR- 1
Jim M Posted August 31, 2022 Posted August 31, 2022 11 hours ago, hackinOS said: They said the first IP using 99% CPU. But i can't check this? I thinks the problem from Provide, but can't sure. U can check for me from ACP? Unfortunately, this says the same information here, just in a different format. They would need to expand on what exactly is causing this from our software. Currently, we just know it is PHP running at 99.7% CPU and for 1:41. What exactly is causing this is what we need to determine and be provided logs for.
hackinOS Posted September 16, 2022 Author Posted September 16, 2022 When run Task, hosting provider said it overload for cpu, and error. Can't fix this?
Marc Posted September 16, 2022 Posted September 16, 2022 Unfortunaetly we cannot provide assistance here from stats. We need your server error logs to advise.
hackinOS Posted September 17, 2022 Author Posted September 17, 2022 16 hours ago, Marc Stridgen said: Unfortunaetly we cannot provide assistance here from stats. We need your server error logs to advise. They said when running task, cpu is usage over 100%, is it error? Or what else do you want to get? i will get it.
Emediate Posted September 17, 2022 Posted September 17, 2022 You are going around in circles with support. They've clearly told you that you need to provide specific information from the server logs - indicating what is going wrong or being reported when that CPU hits 100%. There is an error on your server or with the installation causing this - Invision wants to know what that is in order to help you further. Why not link your hosts to this thread so they can see what is being asked for?
Marc Posted September 18, 2022 Posted September 18, 2022 As mentioned above we need your server error logs to see what error is actually being thrown. Without this we are unable to advise unfortunately.
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