Problem with displaying windows / closing menus

[The DeaDly]

Hey,

I started having very strange problems with the system, happening all over the site including the admin panel

For example

When I click on the Contact Us button in the forum, the window opens properly, but when I want to close it by clicking on the X button, it simply does not respond - the solution is just to refresh the page

In addition, in the admin panel, when I enter the forums menu and want to see all the forums in the category, it shows me the window like this 

Another problem in the admin panel is when I click on System menu > Advanced Configuration and then wants to enter one of the tabs, he thinks and moves around non-stop (when I click open in a new window on one of the tabs, it opens normally) - this happens in part of the admin panel and not in all of it

The server ran a version of PHP 8.1

This is a clean and new installation of the forum system a few days ago

The problem started a day or two ago

 

what can be done ?

[Marc]

In the first instance, please check if this is cache (which it very much looks like it may be). Go to support in the top right of your admin CP, and select "Clear cache". Once you have done that, check things over again.

If you are then still having issues and have addressed anything showing in that area, we would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

 

 

[The DeaDly]

I tried to clean cache but it's doesn't help , unfortunately the problem still exists....

I updated the login information

Thanks for the help !

[Jim M]

Looks like an update is in progress. Please let us know once it is done.

[The DeaDly]

It's normal that the update takes over an hour already?

It's an update that the system suggested to install to fix the calendar even though I'm on php version 8.1
Don't know if it will really help... There are a lot of problems all over the system

[Jim M]

Is there any caching on your community? I am seeing that the upgrade is complete but the front-end is still displaying it. If there is no caching on your server, we will need investigate your database.

[The DeaDly]

No, there is no caching enabled on the server (at least not that I enabled)

He has been updating for over two hours what can be done?

[Jim M]

1 hour ago, The DeaDly said:

It's normal that the update takes over an hour already?

It's an update that the system suggested to install to fix the calendar even though I'm on php version 8.1
Don't know if it will really help... There are a lot of problems all over the system

If you're stuck there and have not started the upgrader yet in /admin/upgrade, you'll want to download a full set of files from the Client Area and extract those to your computer. Then upload the contents of the "ips_****" folder to your server, overwriting what is there. Once that is done, go to /admin/upgrade and follow the prompts in your browser to complete the upgrade.

[The DeaDly]

I uploaded the files, the site is now working again
When I enter admin/upgrade it shows that there is no update to install

All the problems I listed in the first message still exist unfortunately....

[The DeaDly]

A video of some of the problems

 

 

[Marc]

Is this only happening on your custom language pack?

If not, please check on a default unaltered language pack. If you are then still seeing issues, update your access details on file so we can take a look for you

[The DeaDly]

No, this also happens in the english pack.....

I just installed yesterday my custom language pack....the problems started even before that...

 

I updated my access details yesterday too .... it doesn't work? what details are incorrect / missing?

 

[Marc]

Your system uses email to login, and display name was provided

[The DeaDly]

I changed it to login by using a username and updated the details again

[Marc]

Please check your server for mod_security and securi. One of these it looks like is blocking requests and causing your issues

[The DeaDly]

I turned off ModSecurity on the server

no change in the problems...

[The DeaDly]

I just remembered that a few days ago the server support installed the SSL certificate for my website
Because there were some problems he forced the following rule on her

Quote

RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

Header always set Content-Security-Policy: upgrade-insecure-requests

 in the file htaccess

Is it related?

[Mark H]

That is very likely related, yes.

The software controls the use of http versus https, and server-level redirects interferes with that.

Remove or comment out those 3 lines.

Then in your conf_global.php file, make sure the board URL is using https:// and not http://.

Then login to your ACP, go to the Support page, and click the button to clear the system cache.

Does that resolve the issue?

[The DeaDly]

6 hours ago, Mark H said:

That is very likely related, yes.

The software controls the use of http versus https, and server-level redirects interferes with that.

Remove or comment out those 3 lines.

Then in your conf_global.php file, make sure the board URL is using https:// and not http://.

Then login to your ACP, go to the Support page, and click the button to clear the system cache.

Does that resolve the issue?

It solved all the problems everything works smoothly ! 

Thnx !!

[Mark H]

You're welcome, glad the issue was resolved. 🙂