Update problem! Forum not working

[Pjo]

Hello

I can't update my forum... The update has crashed my forum and there is nothing I can do. There are no error logs. What am I supposed to do now?

 

 

(EN: "this website isn't working"; "The server can't handle the task")

 

 

Please help ASAP

[Pjo]

Fixed. I disabled the app that was blocking the update....

[Pjo]

But when I want to enter the moderator panel (MCP) it displays error 500

 

[Adlago]

Try with the default IPS theme.
Maybe there is a 3rd party plugin that creates an issue..

[Jim M]

26 minutes ago, Pjo said:

But when I want to enter the moderator panel (MCP) it displays error 500

 

Disable all third party applications and plugins and switch to an unmodified theme then try again. Unfortunately, something is still creating an issue for you. 

[Pjo]

 

= ERROR 500 too...

[Mark H]

That screenshot appears to show a Theme which is customized.

As my colleague noted, disable all third party applications and plugins and switch to an unmodified theme then try again.

What is the result?

[Pjo]

1 minute ago, Jim M said:

Disable all third party applications and plugins and switch to an unmodified theme then try again. Unfortunately, something is still creating an issue for you. 

This is the same application that blocked the update.

Stratagem - the worst application. I will remove it.
At this point, the problem seems to be solved. Thank you
 

[Mark H]

You're welcome, we're glad the problem is sorted out. 🙂