D-Trox Posted June 6, 2022 Share Posted June 6, 2022 Hi i just fresh install IPS and i cannot write into every text box. Like description , terms and service (i can only upload media) How can i fix that ? thank you Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 6, 2022 Share Posted June 6, 2022 Please go to your admin CP, select "support" in the top right, and then click on "clear cache". Once you have done that, try again, and see if this has resolved your issues Link to comment Share on other sites More sharing options...
Sonya* Posted June 6, 2022 Share Posted June 6, 2022 Try also to reset your editor in AdminCP: Customization -> Editor -> Toolbars -> Restore Default Configuration. Link to comment Share on other sites More sharing options...
D-Trox Posted June 6, 2022 Author Share Posted June 6, 2022 Hi thank you for the reply both of this solution did not work Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 6, 2022 Share Posted June 6, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
D-Trox Posted June 6, 2022 Author Share Posted June 6, 2022 I add the admin cp access The ftp access will configured later this week Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 7, 2022 Share Posted June 7, 2022 Please add email for the login, rather than display name, as your login method requires email at present Link to comment Share on other sites More sharing options...
D-Trox Posted June 7, 2022 Author Share Posted June 7, 2022 oups sorry is done :) Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 7, 2022 Share Posted June 7, 2022 There are a few issues I see here. Tasks arent running, gmp extension not installed. But your issue is very likely to be permissions on the uploads folder or one of its subfolders. These must be fully writable. Your biggest issue here is that you are using IIS, so there is very limited support we can provide. We would advise on using an apache based environment Link to comment Share on other sites More sharing options...
Luuuk Posted June 7, 2022 Share Posted June 7, 2022 @D-Trox 13 minutes ago, Marc Stridgen said: But your issue is very likely to be permissions on the uploads folder or one of its subfolders. These must be fully writable. Your biggest issue here is that you are using IIS I also use IIS and I do not have the problem. Here is my IIS setup: IUSR (Modify) + IIS_IUSRS (Read & execute) assigned for the top folder and all subfolders (so including also uploads and all items inside). Link to comment Share on other sites More sharing options...
D-Trox Posted June 7, 2022 Author Share Posted June 7, 2022 i try to put administrator user and it doing the same thing. so i dont think it was the access What it can be other than that ? 5 hours ago, Luuuk said: @D-Trox I also use IIS and I do not have the problem. Here is my IIS setup: IUSR (Modify) + IIS_IUSRS (Read & execute) assigned for the top folder and all subfolders (so including also uploads and all items inside). What server are you using ? 2019 ? Link to comment Share on other sites More sharing options...
Luuuk Posted June 7, 2022 Share Posted June 7, 2022 19 minutes ago, D-Trox said: What server are you using ? 2019 ? Yes. 18 minutes ago, D-Trox said: i try to put administrator user and it doing the same thing. so i dont think it was the access Do I understand correctly that you assigned there Administrator (the default Windows account used to log in)? If that is the case it won't work. In this context it must be a set of IUSR (Modify) + IIS_IUSRS (Read & execute). If one of those are missing you will experience various permission issues. Link to comment Share on other sites More sharing options...
D-Trox Posted June 7, 2022 Author Share Posted June 7, 2022 I do it. But still the same result , i make a fresh re-install of the website and same too. :( Link to comment Share on other sites More sharing options...
D-Trox Posted June 7, 2022 Author Share Posted June 7, 2022 Link to comment Share on other sites More sharing options...
Solution D-Trox Posted June 7, 2022 Author Solution Share Posted June 7, 2022 i discover something. i thing its my browser. it work with edge , and chrome on the server. i'm using brave , i still do not clear mt cache so i will try it and see if it work SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 8, 2022 Share Posted June 8, 2022 Glad to hear you have found the issue on this occasion. Link to comment Share on other sites More sharing options...
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