Lots of guest profiles are being created

[Thomas Hop]

Hi Invision, 

After the update last 4.6.11, we get a guest profile creation every minute from 1 IP. This IP is used by a moderator, but is not active the whole day. So we can't block this ip. But how can it be that this guest profiles are created every minute? We don't use social login at the moment.

https://bit.ly/3tqk7fA

The profiles are temp in the AdminCp. But it is not good for our profile-user-id numbers, they are going up really fast. 

Thanks

[Marc]

The link you have provided there is unaccessable. Are you using any methods of registration outside of the software?

[Thomas Hop]

It is an admin link, sorry. No we don't use any social login. 

All on 1 IP, see for example this profile page we can reach by going to the ID in the url.

Every minute multiple registration on 1 ip. Example profile: https://bit.ly/3toI6fl

 

 

[Marc]

Have you asked that user if they are doing anything which may be contributing to this? 

Also , please PM me the IP

 

[Thomas Hop]

Yes, it is a mod of the site and knows what he's doing. He is not every minute on the forum, only a few times a day. 

[Marc]

45 minutes ago, Thomas Hop said:

Yes, it is a mod of the site and knows what he's doing. He is not every minute on the forum, only a few times a day. 

As mentioned above, I need the IP pming to me

[Thomas Hop]

8 minutes ago, Marc Stridgen said:

As mentioned above, I need the IP pming to me

check.

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[Thomas Hop]

Thanks, I've updated the information. 

[Matt]

Hi Thomas,

I've taken a look for you, and I notice that you have around 30 custom plug-ins. The issue is almost certainly caused by one of those. What I suspect is that a memberSync extension has broken code, or perhaps code that tries to load a non-existent member without correct error checking is creating new members.

I would disable all plug-ins, and then when you have verified the issue stops with the plug-ins disabled, re-add them one at a time until you find the culprit.

[Thomas Hop]

3 minutes ago, Matt said:

Hi Thomas,

I've taken a look for you, and I notice that you have around 30 custom plug-ins. The issue is almost certainly caused by one of those. What I suspect is that a memberSync extension has broken code, or perhaps code that tries to load a non-existent member without correct error checking is creating new members.

I would disable all plug-ins, and then when you have verified the issue stops with the plug-ins disabled, re-add them one at a time until you find the culprit.

We will check this first! Thanks and let you know if this will fix the problem or it still exists. 

[Thomas Hop]

We checked it, but it seems to still be a problem with every custom plugin and application disabled. 

 

[Thomas Hop]

Some more details we found.

When you get an RSS feed from: https://invisioncommunity.com/discover/unread/

You get this URL: https://invisioncommunity.com/discover/1.xml/?member=590526&key=d2ac5feeaedf9bc9446a6bcab479e446

You can also visit: https://invisioncommunity.com/discover/1.xml/

When you do this, on our forum, the member creation is done.

 

Do you also get the new member in the ip log? It looks like a bug. 

 

[Jim M]

Thank you for your persistence, investigation, and detail on the issue. I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

[Thomas Hop]

2 hours ago, Jim M said:

Thank you for your persistence, investigation, and detail on the issue. I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

thanks for the update. 

[Marc]

This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.

[Thomas Hop]

We just upgraded and noticed the problem is gone, Thanks!

[Marc]

15 hours ago, Thomas Hop said:

We just upgraded and noticed the problem is gone, Thanks!

Glad to hear it 🙂 

[bradybarrows]

Wow. I was getting really worried this would happen at our site. What an amazing thread! Marc Stridgen and the IC team is great! Kudos to IC Team Support!