John McKee Posted February 1, 2022 Share Posted February 1, 2022 No ADMIN portal , no post quote available, Cant answer posts with a quote...WHY the upgrade when its full of issues ? Link to comment Share on other sites More sharing options...
John McKee Posted February 2, 2022 Author Share Posted February 2, 2022 WE CANT REPLY to posts either. WHAT HAVE YOU DONE WITH THIS UPGRADE , a disaster Link to comment Share on other sites More sharing options...
Solution Randy Calvert Posted February 2, 2022 Solution Share Posted February 2, 2022 It sounds like you don’t have a full upgrade package. Not being able to reply to posts sounds like a JS might be missing. Try downloading a full copy from the client area and uploading them. If the updater did. It run, hit yourdomain.com/admin/upgrade and see if it wants to do anything extra. Once that completes, clear your system cache from the support section of the ACP. SeNioR- 1 Link to comment Share on other sites More sharing options...
Management Matt Posted February 2, 2022 Management Share Posted February 2, 2022 Follow Randy's advice. I had a quick look on your forum, and none of the javascript is loading, which means the files didn't rebuild. Link to comment Share on other sites More sharing options...
John McKee Posted February 2, 2022 Author Share Posted February 2, 2022 4 hours ago, Randy Calvert said: It sounds like you don’t have a full upgrade package. Not being able to reply to posts sounds like a JS might be missing. Try downloading a full copy from the client area and uploading them. If the updater did. It run, hit yourdomain.com/admin/upgrade and see if it wants to do anything extra. Once that completes, clear your system cache from the support section of the ACP. Sorry for being vague here but Where do I download from please? Upload what please? What do you mean by yourdomain.com/admin/upgrade...our forum is .co.uk? Thanks Link to comment Share on other sites More sharing options...
Management Matt Posted February 2, 2022 Management Share Posted February 2, 2022 Hi John, I've moved this to a ticket so a member of our team can pick this up with you and work on a resolution. John McKee 1 Link to comment Share on other sites More sharing options...
John McKee Posted February 2, 2022 Author Share Posted February 2, 2022 we can log onto forum but cannot post either....... Link to comment Share on other sites More sharing options...
John McKee Posted February 2, 2022 Author Share Posted February 2, 2022 21 minutes ago, Matt said: Hi John, I've moved this to a ticket so a member of our team can pick this up with you and work on a resolution. Got a message asking to give permissions... ...do I give a new log in name so they can access ..How can we do this if we cannot access or admin panel ? or do I give them my own log in details ? <image removed for security> Link to comment Share on other sites More sharing options...
Management Matt Posted February 2, 2022 Management Share Posted February 2, 2022 If you cannot access the ACP, then just give the techs your ACP log in, you can always reset the password afterwards. John McKee 1 Link to comment Share on other sites More sharing options...
John McKee Posted February 2, 2022 Author Share Posted February 2, 2022 (edited) 4 minutes ago, Matt said: If you cannot access the ACP, then just give the techs your ACP log in, you can always reset the password afterwards. I gave them my own log in details..thanks for your help, let you know how it goes. I did not put in the URL though ??? Simply because when i click on admin portal nothing happens, hope they get in with what i have sent Edited February 2, 2022 by John McKee Link to comment Share on other sites More sharing options...
Management Matt Posted February 2, 2022 Management Share Posted February 2, 2022 Don't worry, they can take it from here. 🙂 Runar 1 Link to comment Share on other sites More sharing options...
John McKee Posted February 2, 2022 Author Share Posted February 2, 2022 Thanks for help, site back up and running Appreciated Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 2, 2022 Share Posted February 2, 2022 13 minutes ago, John McKee said: Thanks for help, site back up and running Appreciated Glad to hear it, John 🙂 Link to comment Share on other sites More sharing options...
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