dutchsnowden Posted January 7, 2022 Posted January 7, 2022 I bought it based on reviews but I do not like how it works and I whish I never bought it. Is there any way I can refund it and delete it?
Daniel F Posted January 7, 2022 Posted January 7, 2022 8 minutes ago, dutchsnowden said: I bought it based on reviews but I do not like how it works and I whish I never bought it. Is there any way I can refund it and delete it? You'll have to contact the 3rd party developer / designer and discuss it with him. If he agrees, he'll reach out to us to initialise the refund. dutchsnowden and TAMAN 1 1
Solution Marc Posted January 7, 2022 Solution Posted January 7, 2022 You would need to request this from the author, rather than ourselves. TAMAN, SeNioR- and dutchsnowden 2 1
dutchsnowden Posted January 7, 2022 Author Posted January 7, 2022 Thank you so much. I did ask developer already. Marc 1
IveLeft... Posted January 7, 2022 Posted January 7, 2022 What happens if the author / developer doesnt reply ? SeNioR- and dutchsnowden 1 1
dutchsnowden Posted January 7, 2022 Author Posted January 7, 2022 He did replied. And agreed to a refund "today or tomorrow". I am waiting.
TAMAN Posted January 7, 2022 Posted January 7, 2022 1 hour ago, dutchsnowden said: He did replied. And agreed to a refund "today or tomorrow". I am waiting. Done. 🙂 SeNioR-, dutchsnowden and Jim M 3
dutchsnowden Posted January 7, 2022 Author Posted January 7, 2022 (edited) Thank you so much @TAMAN! I hope you sell many more copies. Edited January 7, 2022 by dutchsnowden BomAle, TAMAN and SeNioR- 2 1
Marc Posted January 10, 2022 Posted January 10, 2022 On 1/7/2022 at 5:12 PM, Muddy Boots said: What happens if the author / developer doesnt reply ? The answer to that question is that you could contact us provided you have left reasonable time for them to respond. This is not to say we would refund on that basis. It would depend on the scenario dutchsnowden and SeNioR- 1 1
IveLeft... Posted January 10, 2022 Posted January 10, 2022 2 hours ago, Marc Stridgen said: The answer to that question is that you could contact us provided you have left reasonable time for them to respond. This is not to say we would refund on that basis. It would depend on the scenario Thanks - Whats reasonable time ? 7 days ? month ?
dutchsnowden Posted January 10, 2022 Author Posted January 10, 2022 Not as answer to last posts here, but I did already received the refund yesterday. Thanks @TAMAN and I truly appreciate your work in the marketplace and your support in my particular case. Marc and TAMAN 1 1
Marc Posted January 10, 2022 Posted January 10, 2022 2 hours ago, Muddy Boots said: Thanks - Whats reasonable time ? 7 days ? month ? This would depend. If someone states they are away for a week, then clearly 3 days would not be reasonable. If someone disappears entirely and you don't get any response for a week, obviously that is unreasonable. However if you put in a request on 23rd December, and haven't received a response by 4th Jan, that's entirely reasonable, as its Christmas. In addition to that, if its something that may take some looking into, that may take more time than someone just asking if something is possible. In short, there is no simple answer to your question. TAMAN 1
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