I am trying to move to a different server. After content migration the site is working fine without login (on private IP) but I am unable to login as a user and in Admin Panel too.

While login into ACP, I am getting 2 error (sometime one sometime another)

While login as a member i am getting below error

Could anyone suggest what to do now?

We would need to look further into this for you, however the access details on file appear to be incorrect. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

The server is accessible through VPN only so you can't access right now. I can provide files if needed. You may suggest the possible reasons. I want to add here that at my present live website the fileserver is on the same server but on new infrastructure I am using the different fileserver mounted with the same name uploads. This is the only change we made. Everything is working fine except Admin and member login.

Edited December 27, 20213 yr by Pushpendra Singh Chauhan

I would suggest looking in /uploads/logs to see if the error here is written there. We can provide suggestions but I'm afraid, without direct access, we are limited in the support we can provide.

Pls see the attached log file. If it could help to find the solution.

 

2021_12_27_datastore.php

Make sure that the datastore directory is writable!

Thanks @Jim M @Daniel F. Checked in uploads/logs

The culprit was GD PHP extension in my case. Now working fine

Edited December 28, 20213 yr by Pushpendra Singh Chauhan

21 minutes ago, Pushpendra Singh Chauhan said:

Thanks @Jim M @Daniel F. Checked in uploads/logs

The culprit was GD PHP extension in my case. Now working fine

Glad to hear you now have that issue resolved