Pushpendra Singh Chauhan Posted December 27, 2021 Share Posted December 27, 2021 I am trying to move to a different server. After content migration the site is working fine without login (on private IP) but I am unable to login as a user and in Admin Panel too. While login into ACP, I am getting 2 error (sometime one sometime another) While login as a member i am getting below error Could anyone suggest what to do now? Link to comment Share on other sites More sharing options...
Daniel F Posted December 27, 2021 Share Posted December 27, 2021 We would need to look further into this for you, however the access details on file appear to be incorrect. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Pushpendra Singh Chauhan Posted December 27, 2021 Author Share Posted December 27, 2021 (edited) The server is accessible through VPN only so you can't access right now. I can provide files if needed. You may suggest the possible reasons. I want to add here that at my present live website the fileserver is on the same server but on new infrastructure I am using the different fileserver mounted with the same name uploads. This is the only change we made. Everything is working fine except Admin and member login. Edited December 27, 2021 by Pushpendra Singh Chauhan Link to comment Share on other sites More sharing options...
Jim M Posted December 27, 2021 Share Posted December 27, 2021 I would suggest looking in /uploads/logs to see if the error here is written there. We can provide suggestions but I'm afraid, without direct access, we are limited in the support we can provide. Link to comment Share on other sites More sharing options...
Pushpendra Singh Chauhan Posted December 27, 2021 Author Share Posted December 27, 2021 Pls see the attached log file. If it could help to find the solution. 2021_12_27_datastore.php Link to comment Share on other sites More sharing options...
Daniel F Posted December 27, 2021 Share Posted December 27, 2021 Make sure that the datastore directory is writable! Link to comment Share on other sites More sharing options...
Solution Pushpendra Singh Chauhan Posted December 28, 2021 Author Solution Share Posted December 28, 2021 (edited) Thanks @Jim M @Daniel F. Checked in uploads/logs The culprit was GD PHP extension in my case. Now working fine Edited December 28, 2021 by Pushpendra Singh Chauhan Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 28, 2021 Share Posted December 28, 2021 21 minutes ago, Pushpendra Singh Chauhan said: Thanks @Jim M @Daniel F. Checked in uploads/logs The culprit was GD PHP extension in my case. Now working fine Glad to hear you now have that issue resolved Link to comment Share on other sites More sharing options...
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