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Not able to Login


Pushpendra Singh Chauhan
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I am trying to move to a different server. After content migration the site is working fine without login (on private IP) but I am unable to login as a user and in Admin Panel too.

While login into ACP, I am getting 2 error (sometime one sometime another)

err2.thumb.png.ffbf86b6f67b470ceb6fbefe3ea44d23.png

err1.thumb.png.cfc4df3bcc91acd9e0526ad5400902c5.png

While login as a member i am getting below error

258855423_loginerror.thumb.png.59c2dc34d74f81ced980c4f7df8c4a6c.png

Could anyone suggest what to do now?

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We would need to look further into this for you, however the access details on file appear to be incorrect. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

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The server is accessible through VPN only so you can't access right now. I can provide files if needed. You may suggest the possible reasons. I want to add here that at my present live website the fileserver is on the same server but on new infrastructure I am using the different fileserver mounted with the same name uploads. This is the only change we made. Everything is working fine except Admin and member login.

Edited by Pushpendra Singh Chauhan
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