estan Posted November 19, 2021 Share Posted November 19, 2021 Hey guys, Yesterday I bought from the marketplace the Videos plugin I still have an old version of the plugin bought 8 years and available in my AdminCP as an app but disabled. The AdminCP did not allow me to renew it, so I just proceeded to buy it. However, it does not allow me to install it. When I click install, I get this message: An application is already installed that uses the same Application Key, this application cannot be installed unless the other is removed, Well, I do not want to uninstall the old app and install the new version again because I have 620+ records in the DB that I do not like to loose. Please, advise how to solve this. I want to keep my old records and continue manage the app renewals via AdminCP marketplace. Let me know. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted November 19, 2021 Share Posted November 19, 2021 Is the app listed as "Custom" in the application listing? If so, then Invision will have to assist you with toggling that to be "Marketplace" so that you can upgrade the app. Link to comment Share on other sites More sharing options...
Adriano Faria Posted November 19, 2021 Share Posted November 19, 2021 Probably it is in Applications Not Installed. If that’s the case, you need to upload a new version. Not sure how to do this now. Following. Link to comment Share on other sites More sharing options...
Solution Stuart Silvester Posted November 19, 2021 Solution Share Posted November 19, 2021 I have created a ticket for you and I have replied to that for you. You didn't purchase the file from the Marketplace, so we're unable to renew any purchases that you had made directly from the author originally. Link to comment Share on other sites More sharing options...
estan Posted November 19, 2021 Author Share Posted November 19, 2021 Thank you @Stuart Silvester! After your help, I was able to click Update and everything seems to be working now, at least at first look. Link to comment Share on other sites More sharing options...
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