Chris027 Posted October 20, 2021 Share Posted October 20, 2021 Hi Guys, I have one user who can't upload images. When he tries, I see a system error in the log. I really wish it gave me the file type he was trying to upload. Question: Does anyone know what could cause this error? DomainException::4 upload_error #0 /xxxxxxxxxxxxxxxx/system/File/File.php(393): IPS\_File::validateUpload() #1 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Upload.php(748): IPS\_File::createFromUploads() #2 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Upload.php(305): IPS\Helpers\Form\_Upload->processUploads() #3 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Editor.php(687): IPS\Helpers\Form\_Upload->__construct() #4 /xxxxxxxxxxxxxxxx/system/Helpers/Form/Editor.php(168): IPS\Helpers\Form\_Editor->getUploader() #5 /xxxxxxxxxxxxxxxx/system/Content/Item.php(4712): IPS\Helpers\Form\_Editor->__construct() #6 /xxxxxxxxxxxxxxxx/system/Content/Item.php(4508): IPS\Content\_Item->commentFormElements() #7 /xxxxxxxxxxxxxxxx/system/Theme/Theme.php(860) : eval()'d code(5182): IPS\Content\_Item->commentForm() #8 /xxxxxxxxxxxxxxxx/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_forums_front_topics->topic() #9 /xxxxxxxxxxxxxxxx/applications/forums/modules/front/forums/topic.php(555): IPS\Theme\_SandboxedTemplate->__call() #10 /xxxxxxxxxxxxxxxx/system/Dispatcher/Controller.php(101): IPS\forums\modules\front\forums\_topic->manage() #11 /xxxxxxxxxxxxxxxx/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #12 /xxxxxxxxxxxxxxxx/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute() #13 /xxxxxxxxxxxxxxxx/init.php(902) : eval()'d code(20): IPS\forums\modules\front\forums\_topic->execute() #14 /xxxxxxxxxxxxxxxx/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\ignoretopics_hook_topicController->execute() #15 /xxxxxxxxxxxxxxxx/index.php(13): IPS\_Dispatcher->run() #16 {main} Link to comment Share on other sites More sharing options...
Adriano Faria Posted October 20, 2021 Share Posted October 20, 2021 Disable the IGNORE TOPICS resource and ask him to try again. Link to comment Share on other sites More sharing options...
Chris027 Posted October 20, 2021 Author Share Posted October 20, 2021 2 minutes ago, Adriano Faria said: Disable the IGNORE TOPICS resource and ask him to try again. OK, I just asked him to attempt it again. Link to comment Share on other sites More sharing options...
Adriano Faria Posted October 20, 2021 Share Posted October 20, 2021 Make sure he is ignoring topics too. I’ll make some tests to see if I can reproduce this. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Chris027 Posted October 20, 2021 Author Share Posted October 20, 2021 I bet he is ignoring this topic and finds it because comments appear in the activity stream or he gets an email about it. Nope. Just re-enabled it and logged in as him, but he isn't ignoring the topic. Link to comment Share on other sites More sharing options...
Adriano Faria Posted October 20, 2021 Share Posted October 20, 2021 Still he should be able to upload. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 21, 2021 Share Posted October 21, 2021 Please let us know if this is working when that plugin is disabled Link to comment Share on other sites More sharing options...
Chris027 Posted October 21, 2021 Author Share Posted October 21, 2021 This user still has the same issue when the plug-in is disabled. Adriano Faria 1 Link to comment Share on other sites More sharing options...
Adriano Faria Posted October 21, 2021 Share Posted October 21, 2021 5 minutes ago, Chris027 said: This user still has the same issue when the plug-in is disabled. I will test it in a couple of hours just in case. Will reply back. 👍 Chris027 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 21, 2021 Share Posted October 21, 2021 Please could you let us know who the user is? Also please ensure all access details on file are up to date Link to comment Share on other sites More sharing options...
Adriano Faria Posted October 21, 2021 Share Posted October 21, 2021 2 hours ago, Chris027 said: This user still has the same issue when the plug-in is disabled. I just tested and I'm able, as a regular user, to attach in a ignored topic and topics not ignored. There's an entry in the logs but it is from yesterday (15 hours ago). Let me know if you or IPS support needs something from me. 👍 Link to comment Share on other sites More sharing options...
Chris027 Posted October 21, 2021 Author Share Posted October 21, 2021 4 hours ago, Marc Stridgen said: Please could you let us know who the user is? Also please ensure all access details on file are up to date This is the user reporting it - https://audiophilestyle.com/forums/topic/7577-album-of-the-evening/?do=findComment&comment=1164119 access details are updated. The system log shows plenty of his attempt. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 26, 2021 Share Posted October 26, 2021 I have created a ticket for you on this one so we can take a closer look for you Link to comment Share on other sites More sharing options...
Chris027 Posted October 26, 2021 Author Share Posted October 26, 2021 9 minutes ago, Marc Stridgen said: I have created a ticket for you on this one so we can take a closer look for you Great. I just whitelisted your IPs. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 28, 2021 Share Posted October 28, 2021 On 10/26/2021 at 7:56 PM, Chris027 said: Great. I just whitelisted your IPs. Just to let you know, we are awaiting yourself with access details there as per ticket. Link to comment Share on other sites More sharing options...
Chris027 Posted October 28, 2021 Author Share Posted October 28, 2021 Just now, Marc Stridgen said: Just to let you know, we are awaiting yourself with access details there as per ticket. They have been there all along. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 28, 2021 Share Posted October 28, 2021 Just now, Chris027 said: They have been there all along. As mentioned in the ticket, those details appear to be incorrect unfortunately Link to comment Share on other sites More sharing options...
Chris027 Posted October 28, 2021 Author Share Posted October 28, 2021 I transposed two words in the username. should work now. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 28, 2021 Share Posted October 28, 2021 No problem. I will take a look now for you Link to comment Share on other sites More sharing options...
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