Ihia Posted October 7, 2021 Share Posted October 7, 2021 Hi Guys My support tickets seem to have vanished from the Client Area. I have always used this link https://invisioncommunity.com/clientarea/ It shows me as logged in but there are no tickets there plus the option to add a new one has gone too. Am I still in the correct place or is there a specific url for tickets now? Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted October 7, 2021 Solution Share Posted October 7, 2021 Tickets are not stored in your client area any longer. If you wish to keep a copy of these, you would need to keep a copy on your emails, of which are sent with each response. With regards starting a ticket, you can still do this by selecting your license then selecting Create Request on that page. However we would encourage the use of this forum you have just posted in, which is fully staffed Link to comment Share on other sites More sharing options...
Ihia Posted October 7, 2021 Author Share Posted October 7, 2021 3 minutes ago, Marc Stridgen said: Tickets are not stored in your client area any longer. If you wish to keep a copy of these, you would need to keep a copy on your emails, of which are sent with each response. With regards starting a ticket, you can still do this by selecting your license then selecting Create Request on that page. However we would encourage the use of this forum you have just posted in, which is fully staffed Hi Marc Thank you for your fast response The problem with doing it here is that some are somewhat private TBH. Where do I find the "click on license" you mention? When did these stop? I was using them a few days ago. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 7, 2021 Share Posted October 7, 2021 This was changed over a week ago. When you log into the client you will see your purchases under the "manage purchases" tab. Click on "manage this purchase" and you will see it at the top of that page Link to comment Share on other sites More sharing options...
Ihia Posted October 7, 2021 Author Share Posted October 7, 2021 (edited) 1 minute ago, Marc Stridgen said: This was changed over a week ago. When you log into the client you will see your purchases under the "manage purchases" tab. Click on "manage this purchase" and you will see it at the top of that page Thanks I found it but that seems to just send an email. Has the "live chat" support ended? Edited October 7, 2021 by Ihia Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 7, 2021 Share Posted October 7, 2021 Just now, Ihia said: Thanks I found it but that seems to just send an email. Has the :live chat" support ended? If you are referring to the bubble there, while we do tend to be quite quick on support, its not live chat. It does the very same thing and adds a ticket as the form you are filling in there. Have to admit, I'm quite happy to know you felt it was live 🙂 Means we are responding fast enough Link to comment Share on other sites More sharing options...
Ihia Posted October 7, 2021 Author Share Posted October 7, 2021 1 minute ago, Marc Stridgen said: If you are referring to the bubble there, while we do tend to be quite quick on support, its not live chat. It does the very same thing and adds a ticket as the form you are filling in there. Have to admit, I'm quite happy to know you felt it was live 🙂 Means we are responding fast enough Yes I was referring to the bubble thing - that has gone. is that correct? It has just vanished completely Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 7, 2021 Share Posted October 7, 2021 Just now, Ihia said: Yes I was referring to the bubble thing - that has gone. is that correct? It has just vanished completely Yes, that has gone. But it did exactly the same as that form. The only difference is you cannot see history any longer there Link to comment Share on other sites More sharing options...
Ihia Posted October 7, 2021 Author Share Posted October 7, 2021 1 minute ago, Marc Stridgen said: Yes, that has gone. But it did exactly the same as that form. The only difference is you cannot see history any longer there OK thanks I will try using the forum here, thank you Jordan Miller and Marc Stridgen 2 Link to comment Share on other sites More sharing options...
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