Pyrotechnic Posted June 15, 2021 Posted June 15, 2021 (edited) I am trying to reward anyone who takes out a yearly subscription from my forum with some points and a badge. However, I have added the rule which doesn't appear to be working. Can anyone assist please. Not sure if I am missing something? I have tried without the "Active" part but neither adds points or awards the badge. Edited June 15, 2021 by Pyrotechnic
Daniel F Posted June 15, 2021 Posted June 15, 2021 Could you clarify what’s not working here? Are the members which purchase it not getting the badge and points ?
Pyrotechnic Posted June 15, 2021 Author Posted June 15, 2021 Yes, I have had several members purchase the yearly subscription, but none have received the points or the badge? Dexter_X 1
Pyrotechnic Posted June 17, 2021 Author Posted June 17, 2021 Anyone had similar issues, or if anyone has set it up, perhaps a screen shot to see if its just me. Any help appreciated. Dexter_X 1
HDiddy Posted June 19, 2021 Posted June 19, 2021 Honestly for me I having similar issues. We have folks that have raked up a serious amount of reactions which we have a rule set to give a point for each one, but it is not working at all. How everything is being calculated seems to me that some items are not being calculated completely. Dexter_X 1
Pyrotechnic Posted June 19, 2021 Author Posted June 19, 2021 I feel a little better that you are having issues, in a good way of course, which means perhaps its not just me. Ive tried several ways, but they simply do not work 😞 Dexter_X 1
HDiddy Posted June 19, 2021 Posted June 19, 2021 I can tell you right now the system is only counting specific things to get points. I want to say the only things that are counting towards points are actions around Comments, Reviews and Topics. Everything else is not working. So for us Reactions on Gallery, Files, Tutorials, Videos, etc....all are not working. You could easily see this or test it by going into the ACP and looking at the Manage Points detail for any user, from there it will tell you what points that user is or is not receiving. We have rebuilt points probably like 10 times testing it and nothing is working. Pyrotechnic and Dexter_X 1 1
Nathan Explosion Posted June 19, 2021 Posted June 19, 2021 (edited) Log a ticket with support then - if you believe you have found a big, use that system so it gets seen. Edited June 19, 2021 by Nathan Explosion
HDiddy Posted June 19, 2021 Posted June 19, 2021 42 minutes ago, Nathan Explosion said: Log a ticket with support then - if you believe you have found a big, use that system so it gets seen. Its been logged, wanted to do a little bit more testing before I sent it over. They will probably get to it on Monday.
Pyrotechnic Posted June 24, 2021 Author Posted June 24, 2021 On 6/19/2021 at 9:35 PM, HDiddy said: Its been logged, wanted to do a little bit more testing before I sent it over. They will probably get to it on Monday. Did you get a response from logging a ticket on this. Ive just come back to it and its still not working. 😞
Dexter_X Posted June 25, 2021 Posted June 25, 2021 (edited) I did not see that topic before now. I experienced exactly the same problems and logged a ticket. It should be fixed on next release (4.6.3) coming up next week. Meanwhile a "rules patch" did appear today, but nothing on subscriptions rules neither regarding reactions appears to be fixed yet. Edited June 25, 2021 by Dexter_X
HDiddy Posted June 26, 2021 Posted June 26, 2021 On 6/24/2021 at 4:31 PM, Pyrotechnic said: Did you get a response from logging a ticket on this. Ive just come back to it and its still not working. 😞 I did but unfortunately I had a slight personal issue occur (house Fire) and yeah this went to the bottom of my priority list.
Pyrotechnic Posted June 28, 2021 Author Posted June 28, 2021 Sorry to hear that @HDiddy. Obviously serious, but hopefully recoverable and no one hurt.
Pyrotechnic Posted July 5, 2021 Author Posted July 5, 2021 I was hoping the recent update fixed this, but sadly not. Still not working for me. Anyone had similar issues ? More importantly, know how to fix?
Dexter_X Posted July 5, 2021 Posted July 5, 2021 (edited) nope : subscriptions based rules still not working on 4.6.3 ; milestone rules based on calendar entries creation don't work as expected neither... Edited July 5, 2021 by Dexter_X
Pyrotechnic Posted July 5, 2021 Author Posted July 5, 2021 Thanks for the reply, glad it's still just not me then.
Dexter_X Posted July 5, 2021 Posted July 5, 2021 29 minutes ago, Pyrotechnic said: Thanks for the reply, glad it's still just not me then. I've got a pre-release patch through support that works. An official patch should be released in the next 24h. Regarding the calendar rules, it seems nearly obvious I was wrong (they work). Pyrotechnic 1
Pyrotechnic Posted July 6, 2021 Author Posted July 6, 2021 Thats good news, I will look forward to it. At least I can then reward my subscribers with an achievement 🙂 Dexter_X 1
Pyrotechnic Posted July 13, 2021 Author Posted July 13, 2021 On 7/5/2021 at 11:52 PM, Dexter_X said: An official patch should be released in the next 24h Im guessing it could be a while as it's been over a week now.
Dexter_X Posted July 13, 2021 Posted July 13, 2021 16 minutes ago, Pyrotechnic said: Im guessing it could be a while as it's been over a week now. There was still some remaining bugs, I prefer to have a clean version than a new update every 3 days... V4.6.4 seems to be the "good one", so be patient... 😉 Pyrotechnic 1
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