Harry DouglasMay 30, 2020 in Technical Problems
My .com domain name and private domain name renewed this week. Not sure if this is related, but two days ago, I was informed by users that they could not access website. Microsoft Edge users get "Hmmm. Can't find this website", and Google Chrome users get "This site can't be reached". I have no idea how to trouble shoot this, and of course it's Saturday.
Any help will be appreciated.
Sounds like a DNS problem, but that can be on your end (i.e. the server) or the user’s end. I would start by checking everything here: https://www.whatsmydns.net
This tells you if your site address can be resolved and accessed from various places around the world.
Thank you. I will try that. I have a cloud IPS suite so I'm assuming my server is an IPS server, but not sure.
Well went to "whatsmydomain", and got a DNS of 18.104.22.168 consistently in many places, but it wasn't propagating in Dallas, Irkurst, Russia, and Petaling Jaya, Malasia. I typed the DNS in my browser and got the same message "Can't find website".
My site is hosted by IPS, and I have a cloud based product, and IPS says all their servers are up.
Feel free to submit a ticket if you're having trouble accessing your site.
This was resolved via a support ticket, thank you for your business.
Started October 3, 2017
Started 12 hours ago
Started Yesterday at 12:19 AM