Why does PayPal mass payout create 2 charge records?

[SJ77]

Hi

If anyone uses mass payout with IPS to pay contributors, why is it we see it twice on the PayPal side. What happens exactly? (See screen shot)

[SJ77]

Both of the above charges are the same thing. One says mass payout the other is a payment directly to the user. 

But why?

[Joel R]

Can you check with PayPal?  

[SJ77]

I did, they said it has to do with how ips is using the api and they asked me to check with ips. Lol 😂 

[Mark H]

Can you please open a ticket to support with a link to this Topic?

(Note: It may take longer than usual to get an answer as it will need to be passed to management.)

[Lindy]

It's presumed you're doing a mass payout and not paying just one person. If you were paying more than one person, you would see each person individually, but the "Mass Payment" would be a total sum of the payments sent in that batch of payouts. 

It's not sending the payment twice - it's just how it is reported so you can see the total paid to all and an individual breakdown. 

[SJ77]

22 hours ago, Lindy said:

It's presumed you're doing a mass payout and not paying just one person. If you were paying more than one person, you would see each person individually, but the "Mass Payment" would be a total sum of the payments sent in that batch of payouts. 

It's not sending the payment twice - it's just how it is reported so you can see the total paid to all and an individual breakdown. 

Got it, so probably no need to open a ticket.

It's a little tricky because I use MINT to track my finances and it see's the double hit in paypal and things get confused in the mint cash flow summary.

[Disruption]

On 6/20/2019 at 12:14 AM, SJ77 said:

Got it, so probably no need to open a ticket.

It's a little tricky because I use MINT to track my finances and it see's the double hit in paypal and things get confused in the mint cash flow summary.

Correct me if I am wrong, but can’t you remove the double charge mint sees via their application? I know it may be tedious moving forward but that’s something you can do for the time being. I would submit feedback to Mint to see if they can alter their algorithm to detect duplicates / errors on their end.