USCJ Digital Posted April 17, 2019 Share Posted April 17, 2019 I submitted a request for an API key from Giphy about two weeks ago (April 5). The status has remained at 'pending' since that time. I have wrote to GIPHY support about a week ago, and they indicated they were forwarding the request to the correct individual. However, as of today, the key status is still 'pending,' and there have been no further replies from GIPHY. Has anyone else encountered this? Any thoughts on how I can garner some attention from the GIPHY folks? Link to comment Share on other sites More sharing options...
Dean_ Posted April 17, 2019 Share Posted April 17, 2019 Mine got rejected Monday. I followed the tutorial on here from the guides section, but this is now out of date? Giphy now require a video... Did you create a video USCJ? Quote We've reviewed your submission, and it has been marked as rejected. Our reviewers made the following notes: "Thanks for your interest in using our API. Please provide some more information about your app along with a video capture of the GIPHY experience. Feel free to apply for another key when you are ready." IPS, are you able to update the guide and sort a video out for us to use? Link to comment Share on other sites More sharing options...
USCJ Digital Posted April 17, 2019 Author Share Posted April 17, 2019 I did not create a video -- I used the screen shots Invision provided as per Invision's guide. What is strange is that I contacted GIPHY support a week ago, they said they were forwarding my ticket to the right person - and despite two follow-up emails from me, I have heard nothing. It's a bit frustrating ... my status has been 'pending' for 12 days with neither an approval, rejection, or request for more information ... Link to comment Share on other sites More sharing options...
Marc Posted April 18, 2019 Share Posted April 18, 2019 13 hours ago, Dean_ said: IPS, are you able to update the guide and sort a video out for us to use? I have added this to my list to take a look at and see what they are now requiring. Link to comment Share on other sites More sharing options...
USCJ Digital Posted April 23, 2019 Author Share Posted April 23, 2019 @Marc Stridgen ... just as a FYI update: As of today, the status of my API key request on the GIPHY developers site is still 'pending.' It has had that status since I applied for the key on April 5 (2.5 weeks ago). I sent an email to their support team on April 11, and was informed via email that they were forwarding my request to the "appropriate" individual. I have not heard anything from GIPHY since that time, even though I sent follow-up emails on April 14 and April 17. While I know this is not a technical issue with Invision (thus I have not submitted a ticket), if you have any direct contacts to explore what the issue might be, it would certainly be appreciated. If anyone else reading this has insights, I'd love to hear you ideas! Link to comment Share on other sites More sharing options...
Marc Posted April 24, 2019 Share Posted April 24, 2019 Unfortunately, we would only have the same contact as yourself in that respect. The only suggestion I can make is to continue chasing up your ticket with them. Link to comment Share on other sites More sharing options...
USCJ Digital Posted April 24, 2019 Author Share Posted April 24, 2019 @Marc Stridgen That's what I'm doing! Is anyone else having issues? I am wondering if it makes sense to delete the current request and start over ... Link to comment Share on other sites More sharing options...
Dean_ Posted April 24, 2019 Share Posted April 24, 2019 7 minutes ago, USCJ Digital said: @Marc Stridgen That's what I'm doing! Is anyone else having issues? I am wondering if it makes sense to delete the current request and start over ... I would, remember you'll need a video too before submitting. Link to comment Share on other sites More sharing options...
Management Matt Posted April 25, 2019 Management Share Posted April 25, 2019 I'd delete the request and start again. Link to comment Share on other sites More sharing options...
USCJ Digital Posted April 29, 2019 Author Share Posted April 29, 2019 @Matt @Marc Stridgen @Dean_ ... I sent another follow-up email to GIPHY support this morning, and lo-and-behold ... they approved the key! They did ask that I send them a video post-approval, but they approved the key without the video in hand first. So, no pun intended - some persistence may be key if you get stalled ... With the key approved, setup on Invision took about 90 seconds, including placing the control on the editor where I wanted it ... Link to comment Share on other sites More sharing options...
Dean_ Posted April 29, 2019 Share Posted April 29, 2019 Well done! Link to comment Share on other sites More sharing options...
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