The Britain Posted September 5, 2017 Posted September 5, 2017 I noticed there is a renewal date, and as far as I understand that's to continue getting updates and such. How do I disable the renewal? We are not interested in on-going fees.
AndyF Posted September 5, 2017 Posted September 5, 2017 If you have a card saved on file, simply remove it. That way there will not be a way to renew. Note that if you have any account credit it may use this for renew. It would probably be prudent to simply ask about this in a support request via the Client Area.
The Britain Posted September 5, 2017 Author Posted September 5, 2017 4 minutes ago, AndyF said: If you have a card saved on file, simply remove it. That way there will not be a way to renew. Note that if you have any account credit it may use this for renew. It would probably be prudent to simply ask about this in a support request via the Client Area. Hey sorry posting in the wrong area, wasn't sure where to post this. Not renewing won't affect my license or cause my site to stop functioning will it? Thanks again for your help!
opentype Posted September 5, 2017 Posted September 5, 2017 19 minutes ago, The Britain said: Not renewing won't affect my license or cause my site to stop functioning will it? No. But you won’t get personal support or new features; bugs won’t get fixed; security issues won’t get resolved and your site might get hacked … So whether you are “interested” in additional fees or not, you probably won’t be happy for too long with an expired license.
The Britain Posted September 5, 2017 Author Posted September 5, 2017 5 hours ago, opentype said: No. But you won’t get personal support or new features; bugs won’t get fixed; security issues won’t get resolved and your site might get hacked … So whether you are “interested” in additional fees or not, you probably won’t be happy for too long with an expired license. Thanks for the clarification! On a side note, how long does it take for an order to go through? I went ahead and ordered the pages plugin, but it says "pending".
AndyF Posted September 5, 2017 Posted September 5, 2017 20 minutes ago, The Britain said: Thanks for the clarification! On a side note, how long does it take for an order to go through? I went ahead and ordered the pages plugin, but it says "pending". Quote We review all orders to protect both you and us from fraudulent transactions. This means that there is sometimes a delay in processing your order (up to one business day) however during business hours expect a one hour activation time. Feel free to contact customer support for order status. https://invisioncommunity.com/legal/standards
The Britain Posted September 5, 2017 Author Posted September 5, 2017 4 minutes ago, AndyF said: https://invisioncommunity.com/legal/standards Thank you.
The Britain Posted September 6, 2017 Author Posted September 6, 2017 22 hours ago, AndyF said: https://invisioncommunity.com/legal/standards Howdy there, hate to be a nuisance but it's been 24 hours and I even submitted a support ticket. Still no word on that "Pages" extension purchase I made yesterday. It's still "pending" in the client area.
AndyF Posted September 6, 2017 Posted September 6, 2017 1 minute ago, The Britain said: Howdy there, hate to be a nuisance but it's been 24 hours and I even submitted a support ticket. Still no word on that "Pages" extension purchase I made yesterday. It's still "pending" in the client area. I'm sorry to hear there is a delay. I do not have access to check the status on this (my roles here are Marketplace only) although it should hopefully be resolved very soon. I would suggest if you are concerned to open a support ticket to determine its status (as per the standards page it does suggest this) " Feel free to contact customer support for order status " Thank you for your continued patience.
The Britain Posted September 6, 2017 Author Posted September 6, 2017 4 hours ago, AndyF said: I'm sorry to hear there is a delay. I do not have access to check the status on this (my roles here are Marketplace only) although it should hopefully be resolved very soon. I would suggest if you are concerned to open a support ticket to determine its status (as per the standards page it does suggest this) " Feel free to contact customer support for order status " Thank you for your continued patience. Hey thanks for your response, I did open a support ticket earlier and it's still pending, no response from support. I will keep an eye on my email.
The Britain Posted September 7, 2017 Author Posted September 7, 2017 Just got it this morning thanks.
AndyF Posted September 7, 2017 Posted September 7, 2017 16 minutes ago, The Britain said: Just got it this morning thanks. Great.
Rheddy Posted September 7, 2017 Posted September 7, 2017 From the way I understand it, I don't believe IPS auto-renews your license renewal. Whether that be credit cards on file or through Paypal. You still have to approve the payment.
The Britain Posted September 7, 2017 Author Posted September 7, 2017 30 minutes ago, Morisato said: From the way I understand it, I don't believe IPS auto-renews your license renewal. Whether that be credit cards on file or through Paypal. You still have to approve the payment. Cool, thanks for your time!
Rheddy Posted September 7, 2017 Posted September 7, 2017 What you can do is send IPS an email, send a PM to IPS staff or see if you have access to the client account portion of your account and Verify this. I always say, "don't take anyone's word for it". Always ask and verify from IPS yourself. I know that I've never been auto-renewed for a license unless you specifically request such a thing from IPS in the first place.
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