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Members seeing "banned" screen on mobile?


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Given that it's happening on mobile devices, and IP Addresses change rapidly on mobile networks, it could be happening because they're using an IP Address which you've banned in the system. But you'd need the full message, with any error code, to diagnose further. (i.e. if the error number is #2000 that's an IP Address ban.)

If that does not narrow down where you can look, please file a ticket to Support for further assistance.

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