You admit you uploaded the wrong files ?

You admit your opened your ticket to the wrong department ?

And looking at IPS they responded very well in a very good timescale

***cough*** if you want bad support i can suggest another forum software company ***cough***

And you would be best to do your own backups rather than rely on your host - they will have a nice bit of small print somewhere that means if it fails its down to you

I always suggest upgrading on a test forum first as well - then when it all goes fubar - you will know and have plenty of time to fix the issue and not have downtime of a live forum

Whatever... 

5 minutes ago, FZ said:

Whatever... 

Well at this time I suggest this be locked as it seems fz is just very salty and was told by many other people about the support given. 

 

With the "whatever" statement I doubt he'll truly understand.

No @MADMAN32395 He understands...

He understands topics like this are intended to get others on the hate wagon. But in this case he got into a kennel of hungry wolves

 

And quit picking on salt.... I for one like a little food with my salt....

There was no hate anywhere in my message, chap. Go read it. With the intent to hopefully understand why I wrote it. Please, go read it and get off your horse when you do. 

Come on @FZ Give it up.... A blind man can see the true intent.... What you really need to do is take the advice given download the proper upgrade software and get it done. End of story. If there should still be issues then support has something solid to work with. This is a No Brainer... Anyone with 1/10 of your brain can understand this. So rather than arguing with everyone just go getter done and prove the real person you are.

This topic has reached it's optimal constructive point. Please feel free to open a ticket @FZ (or anyone) if you have any lingering issues or if you would like to talk with management and we will be more than happy to help you.