stuartirene Posted December 10, 2015 Posted December 10, 2015 Hi there, After the IPS 4 installation last week, blog entries import via RSS have stop working, which is the main activity and critical part of our community. After installation, existing blog entries showed duplicated entries. And forum members registered via Facebook are not showing profile pic. Really hope your support team could seriously look into my issues. Many thanks.
Marc Posted December 11, 2015 Posted December 11, 2015 Please could you let me know which ticket you are referring to so I can take a look for you? I only seem to see one ticket which is active at present and the last response was related to your site rebuilding tasks. I dont see anything actionable on there so would like to ensure you are sorted if you still have issues remaining.
stuartirene Posted December 11, 2015 Author Posted December 11, 2015 Hi Marc, thanks for your reply. My ticket is 935079. Please have a look. Seriously need your help. Thanks again
stuartirene Posted December 12, 2015 Author Posted December 12, 2015 Hi there, All issues remained unsolved since 4th Dec. I do get replies from support team but it's just not going anywhere. Have a glance at the replies, I could only feel the team is beating around the bush for the sake of passing "Awaiting Customer Action" to the customer. I have been with IPB since 2010 and all these while, I am very impress of the support I got from you but this isn't the case after my IPS4 installation last 2 weeks. I don't know what is really happening in your team and I can't foresee my issues could be resolved soon. My site is kinda hopeless now, blog community isn't pickng up blog entries via RSS which is the CORE of my community, member profile pictures are missing...etc. Further, I keep getting complaints from our guest bloggers. Would really hope someone from the support team could seriously drill down to the root cause and resolve all the issues once and for all. Please help!
Management Charles Posted December 13, 2015 Management Posted December 13, 2015 I am sorry your issue is taking some time to resolve. Unfortunately, it's a bit of a technical problem and the issue has not been immediately obvious. I do see our staff is working with you on your issues, though, so I am sure they will get it sorted out soon.
stuartirene Posted December 14, 2015 Author Posted December 14, 2015 Hi Charles, Thanks for the reply. The solution may not be obvious but if your team could spend less than 5 mins browsing through my site, the issues are pretty obvious. Will see if these issues could be resolved soon. This coming Thursday will be the second week after IPS 4 installation. Thanks.
Rheddy Posted December 14, 2015 Posted December 14, 2015 I can confirm that sometimes an issue isn't so readily apparent with the IPS staff. Sometimes, it's taken me a few days to get an error sorted out with an upgrade or otherwise technical problem regarding an upgrade. The thing, you need to be patient while IPS staff works through it. Oh, and generally thinking, weekends, the IPS staff usually isn't working actively on the issue. I believe their normal hours for support are Monday through Friday. IPS certainly isn't just going through the motions. The thing is, you need to explain exactly what the problem is when opening a support ticket so that they know what they have to tackle when they start dealing with your particular concern.
stuartirene Posted December 17, 2015 Author Posted December 17, 2015 Hi there, it's been exactly 2 weeks after 4 issues are being raised. 3 out of 4 issues are resolved and now remaining the critical issue that is affecting my community. This issue is also the main issue that lead me to consider whether to carry on using IPB. The core activity of my forum is importing blog entries via RSS. As a person who doesnt have an IT knowledge and also as a customer, whenever I see new blog entries in our guest blogger site, I would expect them to reflect or display at the respective blogs in our community. This is not the case now as new entries are not displaying in our community for more than 2 days. I was told that it need activity to run the task. As I also mentioned to your support team that we are 102% sure that we have activities in our community given that we have been paying $30 monthly fee and also all bog entries are shared on our facebook page with about 147k fans everyday and I have also tracked that each entry we shared in facebook lead to about 100+ guests visiting the site (we share 2 entries on facebook per day), so there must be some guest visiting and reading our community. This activity may not be obvious to your support team because of different time zone (we based in Hong Kong), our active moment is during daytime in Hong Kong. To verify if the function of pulling and displaying latest entries in our community, I really hope your support team could do a full circle of testing to see if every steps are working as expected. Really need your help for the last time, I guess. Many thanks & regards
Nathan Explosion Posted December 18, 2015 Posted December 18, 2015 On 17/12/2015 at 2:04 AM, stuartirene said: I was told that it need activity to run the task Or you set up tasks to run via CRON. No CRON = activity required on site to have the tasks run, and then the rssimport task, which runs every 30 minutes, will actually run. CRON = no activity required. Set the CRON to run every 5 minutes and you are guaranteed that the rssimport task will run every 30 minutes.
Management Lindy Posted December 19, 2015 Management Posted December 19, 2015 A cron isn't really cloud friendly, which is the issue the OP is having. With that said, we are implementing a solution in an upcoming version that would allow a URL endpoint that can trigger tasks. This means you could use a web service like Pingdom to trigger it as often as you'd like.
Nathan Explosion Posted December 19, 2015 Posted December 19, 2015 1 hour ago, Lindy said: A cron isn't really cloud friendly Ah - didn't see any reference to cloud hosting.
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