Can't open support ticket?

[Rod.]

I'm trying to open a ticket, and it keeps saying I'm blocked after I click submit.  Is there a problem?

Says this:

 

www.invisionpower.com -

Access Denied

Error code 15

This request was blocked by the security rules

2015-11-13 18:05:51 UTC

• Your IP
• |Proxy IP199.83.131.202(ID 1032)

Incident ID: 32000360057177075-147360465366811206

[Mark H]

Can you clarify what you mean by "blocked"? Was there an error message with a number in it, for example?

Please send an email directly to accounts@invisionpower.com with the description of what happened, and if you can, include a screenshot of the page. Someone will be able to investigate why that happened.

[Nathan Explosion]

22 minutes ago, Rod. said:

I'm trying to open a ticket, and it keeps saying I'm blocked after I click submit.  Is there a problem?

Says this:

 

www.invisionpower.com -

Access Denied

Error code 15

This request was blocked by the security rules

2015-11-13 18:05:51 UTC

• Your IP
• |Proxy IP199.83.131.202(ID 1032)

Incident ID: 32000360057177075-147360465366811206

Are you including a SQL query in the submission? If yes, then don't.

[Mark H]

Odd, that image didn't show up to me when I first read this topic. But I believe Nathan is on the right track.

If you tried to submit some text that had an SQL query in it, that can be blocked.

But if you wrap the query in a codebox (the <> icon on the editor), that should go through.

If it does not, please send an email to the address I mentioned

[Nathan Explosion]

7 minutes ago, Mark H said:

But if you wrap the query in a codebox (the <> icon on the editor), that should go through.

I have a recollection that this will also fail - but it has been a while since I even attempted it.

[Mark H]

You could be right, it's been ages since I tried that as well.

If wrapping it in a codebox also fails with that error, then create a text file with the query, ZIP it up, and attach it to the ticket.

[Rod.]

Yes, I was including code.  My ibf_profile_portal_views is corrupt and not repairing.

 

I'll open another ticket without code.

[Mark H]

I may be able to save you a ticket. As the table is already damaged, this won't hurt it further.

Run these two commands in order;

TRUNCATE TABLE ibf_profile_portal_views;  (ignore any errors)

REPAIR TABLE ibf_profile_portal_views;

That will usually fix the problem, but if it does not, then your Host will need to use SSH to repair that table from command-line.

[Rod.]

Great!  Where do I run those commands from?

I figured out where to run it.  It worked!  Thank you so much! :)

[AndyF]

The SQL Toolbox or via phpmyadmin if you have access to this.

 

[Mark H]

13 minutes ago, Rod. said:

Great!  Where do I run those commands from?

I figured out where to run it.  It worked!  Thank you so much! :)

Ah, good, glad to hear that got you going.