Hi,

We currently have 2 customer accounts on Invision with various boards and other adds ons registered in them. its getting annoying having stuff split over 2 accounts so is it possible for you to put everything under one account?

If so who do I contact.

Thanks

The Sales Department :)

sales@invisionpower.com

Or submit a ticket via the client area. If both accounts are under one name, it shouldn't be too difficult - but I could be wrong.

You could always transfer the licenses ;) Just submit a ticket

It would be easier to transfer license however if you wish to merge the account please email sales[at]invisionpower.com or open a ticket through the client center.

Stobbo

We can merge customer accounts. :)

Just submit a ticket.

Thank you,

Ticket sent :)

Sent a ticket but 3 days later no reply.

Ticket #330463

Hello,

Please bear with IPS, they have been out of the office for a few days due to the festive holiday. Also we have had a major IP.Board Release. This has resulted in a backlog of tickets.

Stobbo

There are far fewer staff who handle non-technical requests and they do not work outside normal business hours. Someone from customer service will handle your request soon.

5 days... close to 6

U'd think the amount of money I've spent on the several licences I have would mean id atleast get a reply in a reasonable time scale.

...and not even an apology its taking so long from the "President"

Basic CS techniques clearly lacking

5 days... close to 6

U'd think the amount of money I've spent on the several licences I have would mean id atleast get a reply in a reasonable time scale.

...and not even an apology its taking so long from the "President"

Basic CS techniques clearly lacking

They have a backlog, just bear with them.

I was not asking for your opinion. My complaint is directed to IPS...

Just added it up... in 2006 we spent $280 with IPS. We already have plans to spend more on extra blogs and gallery's this month. Might not seem much to you but its quite a lot for our company to spend on forum software. We expect some basic CS... an apology would of been fine.

John, if your complaint is directed with IPS in such a urgent matter, you really should give them a call tomorrow at 1-800-901-5491 to talk with them.

If it was a UK number I would :(

You should try Skype Out. It is quite cheap for overseas calls :)

Read more at http://www.skype.com/

While I am sorry your issue is taking some time, please understand that we only have technical support staff in our ticket system outside business hours.

The billing and account team that would handle a merge account request such as yours only works during normal business hours.