John__ Posted December 27, 2006 Share Posted December 27, 2006 Hi,We currently have 2 customer accounts on Invision with various boards and other adds ons registered in them. its getting annoying having stuff split over 2 accounts so is it possible for you to put everything under one account?If so who do I contact.Thanks Link to comment Share on other sites More sharing options...
Working4computers Posted December 27, 2006 Share Posted December 27, 2006 The Sales Department :)sales@invisionpower.com Link to comment Share on other sites More sharing options...
Watty Posted December 27, 2006 Share Posted December 27, 2006 Or submit a ticket via the client area. If both accounts are under one name, it shouldn't be too difficult - but I could be wrong. Link to comment Share on other sites More sharing options...
Mark Posted December 27, 2006 Share Posted December 27, 2006 You could always transfer the licenses ;) Just submit a ticket Link to comment Share on other sites More sharing options...
stobbo Posted December 27, 2006 Share Posted December 27, 2006 It would be easier to transfer license however if you wish to merge the account please email sales[at]invisionpower.com or open a ticket through the client center.Stobbo Link to comment Share on other sites More sharing options...
Keith J. Kacin Posted December 27, 2006 Share Posted December 27, 2006 We can merge customer accounts. :)Just submit a ticket. Link to comment Share on other sites More sharing options...
John__ Posted December 27, 2006 Share Posted December 27, 2006 Thank you,Ticket sent :) Link to comment Share on other sites More sharing options...
John__ Posted December 30, 2006 Share Posted December 30, 2006 Sent a ticket but 3 days later no reply.Ticket #330463 Link to comment Share on other sites More sharing options...
stobbo Posted December 30, 2006 Share Posted December 30, 2006 Hello,Please bear with IPS, they have been out of the office for a few days due to the festive holiday. Also we have had a major IP.Board Release. This has resulted in a backlog of tickets.Stobbo Link to comment Share on other sites More sharing options...
Management Charles Posted December 30, 2006 Management Share Posted December 30, 2006 There are far fewer staff who handle non-technical requests and they do not work outside normal business hours. Someone from customer service will handle your request soon. Link to comment Share on other sites More sharing options...
John__ Posted January 1, 2007 Share Posted January 1, 2007 5 days... close to 6U'd think the amount of money I've spent on the several licences I have would mean id atleast get a reply in a reasonable time scale....and not even an apology its taking so long from the "President"Basic CS techniques clearly lacking Link to comment Share on other sites More sharing options...
stobbo Posted January 1, 2007 Share Posted January 1, 2007 5 days... close to 6U'd think the amount of money I've spent on the several licences I have would mean id atleast get a reply in a reasonable time scale....and not even an apology its taking so long from the "President"Basic CS techniques clearly lackingThey have a backlog, just bear with them. Link to comment Share on other sites More sharing options...
John__ Posted January 1, 2007 Share Posted January 1, 2007 I was not asking for your opinion. My complaint is directed to IPS...Just added it up... in 2006 we spent $280 with IPS. We already have plans to spend more on extra blogs and gallery's this month. Might not seem much to you but its quite a lot for our company to spend on forum software. We expect some basic CS... an apology would of been fine. Link to comment Share on other sites More sharing options...
Brandon C Posted January 1, 2007 Share Posted January 1, 2007 John, if your complaint is directed with IPS in such a urgent matter, you really should give them a call tomorrow at 1-800-901-5491 to talk with them. Link to comment Share on other sites More sharing options...
John__ Posted January 1, 2007 Share Posted January 1, 2007 If it was a UK number I would :( Link to comment Share on other sites More sharing options...
stobbo Posted January 1, 2007 Share Posted January 1, 2007 You should try Skype Out. It is quite cheap for overseas calls :) Link to comment Share on other sites More sharing options...
Brandon C Posted January 1, 2007 Share Posted January 1, 2007 Read more at http://www.skype.com/ Link to comment Share on other sites More sharing options...
Management Charles Posted January 2, 2007 Management Share Posted January 2, 2007 While I am sorry your issue is taking some time, please understand that we only have technical support staff in our ticket system outside business hours.The billing and account team that would handle a merge account request such as yours only works during normal business hours. Link to comment Share on other sites More sharing options...
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