General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,426 topics in this forum
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- 2 followers
- 7 replies
- 707 views
So I set up a new database, where one record can be in different categories. How do users generating new records can select several categories at once, without having to generate the same record in different categories? Help appreciated.
Last reply by Manuel Molina, -
- 4 replies
- 327 views
Hi as the title says having trouble figuring out how to properly install the blogs and gallery feature after I purchased both the features to add to my community. What do I have to do to make them appear?
Last reply by Matthew Fay, -
- 2 followers
- 3 replies
- 909 views
When i choose member from the acp and try to login as that member i get this message This page isn’t working www.officena.net redirected you too many times. Try clearing your cookies. ERR_TOO_MANY_REDIRECTS
Last reply by Marc, -
- 4 followers
- 14 replies
- 1.4k views
Does anybody know why this happens?
Last reply by Manuel Molina, -
- 4 followers
- 6 replies
- 661 views
Some members are asking me why they cant share on facebook content from their public clubs? Advice is appreciated?
Last reply by Manuel Molina, -
- 1 follower
- 3 replies
- 413 views
As the title says, I'm unable to find an option within the ACP to allow my users to view their own content behind a permission-restricted discussion where their topic may have been moved to. Is there any settings anywhere where I could have missed to possibly enable this sort of functionality? Thanks, 1B0Y
Last reply by 1B0Y, -
- 2 followers
- 7 replies
- 918 views
I would like to embed on the company website an RSS Feed of new clubs created and forums, but my community is password protected, no guests, only registered users. Where can I get those rss feeds? Help appreciated.
Last reply by Malwarebytes Forums, -
- 3 replies
- 725 views
How can I disable this option for guest? I already tried in group permission but it still appears
Last reply by My Sharona, -
- 2 followers
- 4 replies
- 658 views
By mistake I deleted the articles database that came with Invision Community by default. Is there a way to get it back?
Last reply by Manuel Molina, -
- 3 followers
- 7 replies
- 714 views
Is there a way to have members selling their services in my community? Just like the marketplace Invision Community has, where developers sell software to community managers? Help appreciated.
Last reply by Manuel Molina, -
- 1 follower
- 1 reply
- 502 views
I need assistance getting my GoDaddy Custom Domain linked to my website.
Last reply by Marc, -
- 2 followers
- 1 reply
- 562 views
Hi, is there a functionality like this (screenshot) in AminCP that can be used to explain to new members what they can do in the community? help appreciated...
Last reply by Marc, -
- 1 follower
- 3 replies
- 338 views
Hello, I have 2 questions: 1. How can I remove "NEW" icons from appearing at the main forum page? 2. Is there a way to change date format from US - mm/dd/yy to european - dd/mm/yy? Thanks in advance.
Last reply by Marc, -
- 1 follower
- 1 reply
- 282 views
I have a job board database and would like to feed the categories with rss feeds from other job boards. Is that possible?
Last reply by Manuel Molina, -
- 3 followers
- 6 replies
- 748 views
This is the configuration I am setting up... This is the error message I am getting.... This is an email sent by google.... As a result I am not being able to set up my gmail account to send bulk emails. Help appreciated.
Last reply by Marc, -
- 2 followers
- 4 replies
- 819 views
How can I have my Welcome Quick Setup to display. This is my 4 or 6 time I opened the Admin. I read that it is there when I first open it. Bob
Last reply by Marc, -
- 1 reply
- 517 views
Hello, is there any IPS extension (autocomplete, snippets, "helpers", etc.) for VSCode, like The Dev Toolbox for PhpStorm? Thank you for info.
Last reply by Daniel F, -
- 4 followers
- 26 replies
- 2.7k views
This is what the invision community guide says on how to configure facebook login ... But facebook process is completely different, it is giving me an SDk for javascript. Is theere a place with clear instructions on how to connect Invision for facebook and twitter login and sharing? I am interested in the social media promotional functionality
Last reply by Marc, -
- 1 follower
- 1 reply
- 418 views
I am having the same issue as discussed in this thread. I can click the drop-down menu on my desktop but the drop menu after click is finicky. It often disappears before I can make my selection. Are there some settings? Or some way to make it work better?
Last reply by Marc, -
- 1 follower
- 4 replies
- 1.1k views
Maybe the instructions are not updated? When I create the new app in facebook to add facebook login to my community, the process is quite different than displayed in the Invision instructions. I havent been able to configure facebook login. All others (Linkedin, Twitter, Google) work just fine. Help appreciated.
Last reply by Marc, -
- 2 followers
- 1 reply
- 325 views
In AdminCP-->Appearance--> Icons & Logos there is an image upload for Application icon: It says the minimum size should be 512px x 512px, So I have donde 1024px x 1024px, and 1536px x 1536px, and... 1) Icon looks fine on homescreen... But when I hit the button, there is a logo screen that appears for a couple of seconds where my logo keeps looking blurry, it is a .PNG saved in .AI at 300 ppp The Invision community app logo looks just fine, so I am thinking I must be doing something wrong? Help appreciated.
Last reply by Marc, -
- 1 follower
- 12 replies
- 1.3k views
Uploaded an MP4 file into a message, on saving it, there is an audio play bar displayed, but no video is shown. Any fix, or am I doing something fundamentally wrong?
Last reply by Marc, -
- 2 followers
- 1 reply
- 877 views
I would like to have the tagline: Green, smart, fair and global. centered in the area in red Help appreciated.
Last reply by Marc, -
- 1 follower
- 6 replies
- 1.4k views
The help guides on this site all seem to be written with site administrators and moderators in mind. Is there any guide that documents how members of a community can actually use the forums?
Last reply by Joachim Sandstrom, -
- 2 followers
- 5 replies
- 842 views
Hi - We’ve come to Invision from UBB recently. One of my members asks: Any help would be appreciated. dB
Last reply by Marc,
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