CA3LE Posted October 28, 2015 Posted October 28, 2015 I just ran "Something isn't working correctly." from the adminCP (attempting to correct a cache issue) and now my forum is throwing error 500. Can anyone help? Besides that small issue everything was running perfect before I initiated that process.
Jim M Posted October 28, 2015 Posted October 28, 2015 If you have any 3rd party plugins or applications, I would suggest disabling them to see if this corrects the 500 error.
CA3LE Posted October 28, 2015 Author Posted October 28, 2015 Hi @Jim M, thanks for the quick response. I'm running it without plugins. I also created a new theme and reset everyone to that theme and same error 500.
CA3LE Posted October 28, 2015 Author Posted October 28, 2015 12 minutes ago, Jim M said: Is the "new theme" 4.1 capable? It's the default theme that is provided with IPS. I did "Add Theme" on the themes page and made a new one with no edits.
Jim M Posted October 28, 2015 Posted October 28, 2015 Gotcha, please submit a ticket if you haven't already as we'll need to look at this more in-depth then. Thanks!
CA3LE Posted October 28, 2015 Author Posted October 28, 2015 By the way, the sign in and sign up still work. People can still sign in from the links provided on the front end of my site but all of the forums, profiles and streams are returning error 500.
CA3LE Posted October 28, 2015 Author Posted October 28, 2015 Here's from the system log, if this helps... Wed, 28 Oct 2015 18:03:33 +0000 (Severity: 2) 68.180.228.XXX - http://testmy.net/ipb/profile/13746-zzzzlm/ ErrorException 2: mb_substr() expects parameter 1 to be string, array given #0 [internal function]: IPS\IPS::errorHandler(2, 'mb_substr() exp...', '/home/publi...', 1196, Array) #1 /home/public_html/ipb/system/Http/Url.php(1196): mb_substr(Array, 0, 2) #2 /home/public_html/ipb/system/Http/Url.php(466): IPS\Http\_Url->utf8ParseUrl(Array) #3 /home/public_html/ipb/system/Http/Url.php(313): IPS\Http\_Url->setUrl(Array, false) #4 /home/public_html/ipb/system/Http/Url.php(225): IPS\Http\_Url->__construct(Array, false) #5 /home/public_html/ipb/applications/core/extensions/core/FrontNavigation/CustomItem.php(156): IPS\Http\_Url::external(Array) #6 /home/public_html/ipb/system/Theme/Theme.php(687) : eval()'d code(6298): IPS\core\extensions\core\FrontNavigation\_CustomItem->link() #7 /home/public_html/ipb/system/Theme/Theme.php(687) : eval()'d code(4613): IPS\Theme\class_core_front_global->mobileNavigation() #8 /home/public_html/ipb/system/Dispatcher/Dispatcher.php(149): IPS\Theme\class_core_front_global->globalTemplate('zzzzlm - TestMy...', '\n\n<!-- When alt...', Array) #9 /home/public_html/ipb/system/Dispatcher/Standard.php(101): IPS\_Dispatcher->finish() #10 /home/public_html/ipb/system/Dispatcher/Front.php(504): IPS\Dispatcher\_Standard->finish() #11 /home/public_html/ipb/system/Dispatcher/Dispatcher.php(131): IPS\Dispatcher\_Front->finish() #12 /home/public_html/ipb/index.php(13): IPS\_Dispatcher->run() #13 {main}
CA3LE Posted October 28, 2015 Author Posted October 28, 2015 1 hour ago, Jim M said: Gotcha, please submit a ticket if you haven't already as we'll need to look at this more in-depth then. Thanks! @Jim M I did before posting this, I was just hoping that there might be an easy fix I was overlooking that someone here could point me to. Hopefully I get a response on the support ticket soon. I've run the "Something isn't working correctly." before 4.1 with no issues. Didn't think it was a risk, otherwise I would have made a quick backup right before. If there's a possibility of issues like this after running that tool, there should be a warning telling people to make a backup. I was under the impression that it was doing checks and safe actions, not something that would disable my forum.
Jim M Posted October 28, 2015 Posted October 28, 2015 Just saw one like this so hopefully we'll have a solution soon.
CA3LE Posted October 28, 2015 Author Posted October 28, 2015 2 hours ago, Jim M said: Just saw one like this so hopefully we'll have a solution soon. Hey @Jim M any news on that similar issue yet? Still haven't seen any activity on my support ticket and I'm just getting worried this is going to go into tomorrow now... Quote Tech Support Hours Monday - Friday: 9am - 6pm EST Saturday & Sunday: Closed During off hours, technical support representatives are still available in our client area ticket system. Email and ticket support is staffed 24 hours a day for critical problems. Definitely a critical problem, I have hundreds of thousands of pages down. Just to go over it again: No plug-ins or apps, default unmodified 4.1 theme... was working great after the upgrade until I ran "Something isn't working correctly." -- on the first step it mentioned that it cleared cached items. Before moving to the next step I checked the site and the error 500 was present. I feel like it must be something simple. Possibly something in the database that it's removed that's not being re-created properly.
Xelphos Posted October 29, 2015 Posted October 29, 2015 6 hours ago, CA3LE said: Hey @Jim M any news on that similar issue yet? Still haven't seen any activity on my support ticket and I'm just getting worried this is going to go into tomorrow now... Definitely a critical problem, I have hundreds of thousands of pages down. Just to go over it again: No plug-ins or apps, default unmodified 4.1 theme... was working great after the upgrade until I ran "Something isn't working correctly." -- on the first step it mentioned that it cleared cached items. Before moving to the next step I checked the site and the error 500 was present. I feel like it must be something simple. Possibly something in the database that it's removed that's not being re-created properly. If your entire forum is getting the 500 error you should set the ticket to Client Critical. IPS support won't charge you if a bug is making your community unusable. "Client Critical Please check this box if your issue is critical and causing your community to be offline or otherwise completely unusable. NOTE: Misuse of this feature may result in a $25 fee and/or the feature being removed from your account."
CA3LE Posted October 29, 2015 Author Posted October 29, 2015 1 hour ago, Xelphos said: If your entire forum is getting the 500 error you should set the ticket to Client Critical. IPS support won't charge you if a bug is making your community unusable. "Client Critical Please check this box if your issue is critical and causing your community to be offline or otherwise completely unusable. NOTE: Misuse of this feature may result in a $25 fee and/or the feature being removed from your account." I don't see an option for that.
EROAN Posted October 29, 2015 Posted October 29, 2015 +1 for the 500 error, nothing works here ! Each time I modify a base template errors blocks everything. Act fast !!
CA3LE Posted October 29, 2015 Author Posted October 29, 2015 Fixed it myself by resorting to a backup. Which was pre-4.1 so I then had to re-upgrade... There had been tons of activity since the backup so I THEN had to import topics, posts, members, PM's.. etc from the bad database. After this I was able to run "Something isn't working correctly." without issues and my forum is back online. One issue I encountered was in copying the 4.1 database immediately after the upgrade. phpmyadmin would copy almost everything, it was off a hundred or so records, out of 2,239,100 and would never finish the process. Looking at the processlist in mysql showed no more activity so I could tell it was done, it just never said done "copying database...". Each time I would copy the database it would result in a different number of missing results, sometimes off by much more. So I went with the copy that was missing the least amount of information. Copying the copied database resulted in a successful copy. Everything appears to be resolved. Hell of a ride.
EROAN Posted October 29, 2015 Posted October 29, 2015 By my side it was template related, if it can help... Creating a new default one made the issue disappear.
IveLeft... Posted October 29, 2015 Posted October 29, 2015 I had the 500 error on one site with both 4.1.0 and 4.1.1, created a new default theme and switched to that, problem is fixed
Xelphos Posted October 29, 2015 Posted October 29, 2015 12 hours ago, CA3LE said: I don't see an option for that. It should be an option when you are making your ticket in the client area.
AndyF Posted October 29, 2015 Posted October 29, 2015 It looks like this: Note if its ever been misused its likely to not be there: 13 hours ago, CA3LE said: I don't see an option for that.
CA3LE Posted October 31, 2015 Author Posted October 31, 2015 On 10/29/2015, 2:05:00, AndyF said: It looks like this: Guess I'm not cool enough for that option. I've been using IPS since 2010 and I've never seen that. Maybe when they added the option they never added it on my account... and only newer accounts see that. I'll have to open a ticket about and ask.
AndyF Posted October 31, 2015 Posted October 31, 2015 2 hours ago, CA3LE said: Guess I'm not cool enough for that option. I've been using IPS since 2010 and I've never seen that. Maybe when they added the option they never added it on my account... and only newer accounts see that. I'll have to open a ticket about and ask. AFAIK its there by default and only removed if its misused or suchlike. I could be wrong though obviously. No harm in asking though in a ticket I guess.
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