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Marc

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Community Answers

  1. Marc
    Marc's post in I wish to give a license to a member of my team... was marked as the answer   
    We do not allow the transfer of licenses as per EULA unfortunately?
  2. Marc
    Marc's post in how to delete a locked language in languages menu please help? was marked as the answer   
    You cannot delete a locked language, as it will be locked due to being your default language pack. If you edit another pack and set that as default instead, then the one you wish to delete would no longer be locked.
  3. Marc
    Marc's post in Server question was marked as the answer   
    Im not sure if you are asking about the server requirements, or asking about the space there. If you are asking about the server requirements, you should go to Support in the top right of your admin CP and you will see the recommendations that you dont currently have shown on that page.
    With regard space, you really shouldnt be manually removing anything from the database. If you are hitting limits on your server environment, you really should look into updating that to something with more space. 
  4. Marc
    Marc's post in How to Reset Website was marked as the answer   
    If you are looking reset it completely (a completely fresh install) you would delete all files and folders, delete your database, then reinstall as you did originally
  5. Marc
    Marc's post in Can you please reset the URL for test installation? was marked as the answer   
    This has been done for you
  6. Marc
    Marc's post in Notifications not working after upgrade was marked as the answer   
    I see this has now been resolved on your ticket, so you should be good to go.
  7. Marc
    Marc's post in Google Analytics was marked as the answer   
    Take a look in System->Site Features->Integrations, which has the locations you are looking for.
  8. Marc
    Marc's post in Possible to import Page->Template(CSS,JS) via code? was marked as the answer   
    Sorry, Im not sure what you mean there. You cant import code from pages to other applications
  9. Marc
    Marc's post in Something went wrong. Please try again. When updating existing file download. was marked as the answer   
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 
    Patches are seen in the support section of your admin CP, and are separate to main upgrades
     
  10. Marc
    Marc's post in Store Name Issue was marked as the answer   
    I am not seeing this on your install at present. This is the "inc tax" string. The only way you can really remove that is to not have tax on there or theme it out of your theme
  11. Marc
    Marc's post in Our cloud based community is down was marked as the answer   
    I see this has now been resolved. Please let us know if you have any further issues.
  12. Marc
    Marc's post in Reaction emojis not showing up (since I added new ones) was marked as the answer   
    The problem is when it converts the color to a light grey scale, the image you are using is converted to near all white
  13. Marc
    Marc's post in Typo on Gamify Page was marked as the answer   
    Thank you for letting us know. I have added this to our internal bug tracker
  14. Marc
    Marc's post in A test installation has already been activated for this license key was marked as the answer   
    It was actually set to the same as your main URL, so I have gone ahead and reset that for you. 
  15. Marc
    Marc's post in License Key Invalid The license key in use is not valid for this site. was marked as the answer   
    I have corrected this for you.
  16. Marc
    Marc's post in 4.6.11 CSS Typo: form.css was marked as the answer   
    This issue has been resolved in 4.7.0 which has recently been released. Please upgrade to that version to resolve this, and of course, let us know if you are still seeing any issues.
  17. Marc
    Marc's post in renew button appears with the payment done was marked as the answer   
    You actually have it set up like that. So they could pay for another renewal again, and even do it again after that if they wanted. It would just continue to extend it
     

  18. Marc
    Marc's post in Cannot View Members in ACP was marked as the answer   
    I have corrected this for you. Seems to have been an issue with caching
  19. Marc
    Marc's post in http 500 error - forum is down was marked as the answer   
    We need the error message itself, rather than just the stack trace. I suspect you are missing the mbstring PHP extension. As mentioned, you need to ensure you have used the requirement checker
    Edit: I see you have uploaded that now. Indeed you are missing the mbstring php extension, which is a requirement
  20. Marc
    Marc's post in Block "Page Builder: Upload Images" is not responsive was marked as the answer   
    This issue has been resolved in 4.7.0 which has recently been released. Please upgrade to that version to resolve this, and of course, let us know if you are still seeing any issues.
  21. Marc
    Marc's post in vBulletin 4 importer [video] tag regex possible problem was marked as the answer   
    This issue has been resolved in 4.7.0 which has recently been released. Please upgrade to that version to resolve this, and of course, let us know if you are still seeing any issues.
  22. Marc
    Marc's post in Pages path was marked as the answer   
    This issue has been resolved in 4.7.0 which has recently been released. Please upgrade to that version to resolve this, and of course, let us know if you are still seeing any issues.
  23. Marc
    Marc's post in Zapier Trigger (Visible Only) was marked as the answer   
    This issue has been resolved in 4.7.0 which has recently been released. Please upgrade to that version to resolve this, and of course, let us know if you are still seeing any issues.
  24. Marc
    Marc's post in Some push notifications link to "Sorry! Page Not Found." was marked as the answer   
    This issue has been resolved in 4.7.0 which has recently been released. Please upgrade to that version to resolve this, and of course, let us know if you are still seeing any issues.
  25. Marc
    Marc's post in Trying to create an isolated Forum, Almost done but looking to hide messages such as 'x Joined' etc was marked as the answer   
    Are you referrring to the activity stream? If so, you can alter this in your admin CP by visiting System->Content Discovery->Streams, then clicking on 'Activity Stream Settings' in the top right
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