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Marc

Invision Community Team
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  1. Marc's post in "Incorrect string value" error when installing language was marked as the answer   
    You would need to contact the author of the language packs on this, but it actually looks like you may not be using utf8mb4 on your database. If you go to Support (top right of your admin CP) are you getting any messages relating to this under the mysql section?
  2. Marc's post in Merge question was marked as the answer   
    Renaming the topic as you wish, or reverting to a backup, would be your only 2 options there
  3. Marc's post in How to stop gallery feed block from cropping thumnails? was marked as the answer   
    Its in CSS you would likely want to change this if you wish to customise how things are shown on your site. As mentioned above, this would be beyon dthe scope of technical support for the prouct. If you are unsure on how to add CSS to make changes, you would need to employ a theme designer to make those changes on your behalf. 

    You would not see unedited CSS by the way. Only custom CSS is shown. So you would generally inspect the item using inspect tools on the browser to see what you wish to target, and then add to custom.css whatever rules you need
  4. Marc's post in Marketplace missing renewal button was marked as the answer   
    For clarification, this shows as available to buy within the marketplace on ACP, and we are aware of that.  You need to renew the product, which can only be done via the marketplace here on the IPS site at present. 
  5. Marc's post in Trying to upgrade but getting the image below every time? was marked as the answer   
    A ticket has been created on your behalf, and someone will take a look at this as soon as possible
     
  6. Marc's post in version 4.7.3 - Files are not extracted during the update was marked as the answer   
    Please upload a fresh set of files from your client area. Once you have done this, complete the upgrade from /admin/upgrade . If you then still have further issues, please let us know.
  7. Marc's post in Custom Domain was marked as the answer   
    Sorry for the confusion there. As a cloud customer we would get that sorted for you our end once you have the name servers set up. I will sort this out on your ticket shortly.
  8. Marc's post in admin panel page manage and custom block disappear was marked as the answer   
    This would not be present on the package you have purchased there. When you are on the free trial, you will have all features. However once  you purchase you would gain only the features for the current package you are on. These are not available on the beginner package. Full page builder access is available only on the creator pro and upward
  9. Marc's post in Changing the Default View from Condensed to Expanded was marked as the answer   
    If you go to Community->Forums->Settings within your Admin CP, you will see this under the "Forum Settings" Section, named "Default topic list view"
  10. Marc's post in Missing CSS within the Theme editor was marked as the answer   
    This is correct and as per design. It was changed some time ago, and has been discussed at length here
    https://invisioncommunity.com/forums/topic/468027-css-questionor-disappointment/#comment-2897150
  11. Marc's post in Restored "production" db on staging: issues with fonts being retrieved from production server was marked as the answer   
    Try clearing cache first of all. Go to System>Support and the clear cache button can be found on the right of the page
  12. Marc's post in A configuration or server error has occurred while Upgrading Invision Community to 4.7.3 was marked as the answer   
    The issue you have there is a crashed or missing table (core_follow_count_cache). It would be your hosting company that you would need to contact in order to correct or restore this
  13. Marc's post in Moderator can't access Mod CP was marked as the answer   
    I have created a ticket for you on this, so we can take a look for you
    Edit: On speaking to my colleague, this has been fixed in the next upcoming release of the platform
  14. Marc's post in Blog export was marked as the answer   
    There is no way in which to export all a users blog entries at the present time. RSS feed however can be seen in the bottom left of the site when viewing the blog
  15. Marc's post in Bug - Events - Create Event Button Appears When No Permission To Create Events was marked as the answer   
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
     
  16. Marc's post in Social Login: is the Apple ID login still up to date? was marked as the answer   
    I have created a ticket for you on this. Please could you screenshot all settings and respond to the email  with those? 
  17. Marc's post in Custom error page for pages was marked as the answer   
    Unfortunately there isnt anything like what you are asking for there. If you wish to add your own message on forum, you can indeed change it in the custom no permission page, but that is the only option at present
  18. Marc's post in php8 compatibility was marked as the answer   
    Please then check your error logs again, as we need to know what the error is now collab has been removed
  19. Marc's post in Google login User Type: choose internal or external? was marked as the answer   
    You look to be using a google workplace account which is why that will be being asked. I would say external. Although to be honest I have never seen that question asked
  20. Marc's post in Where do I set the image that shows up when someone shares a forum topic on Facebook? was marked as the answer   
    You would set this up from Customization->Appearance->Icons and Logos . Its "Default share images" you are looking for
  21. Marc's post in Urgent - After update 503 was marked as the answer   
    It should now be sorted for you there 🙂 
  22. Marc's post in How to enable reply to Commerce Reviews? was marked as the answer   
    There is no facility at present to respond to reviews on products on store. There is on downloads for your customers when they have added their own downloads
  23. Marc's post in Unable to upgrade existing apps was marked as the answer   
    Thank you for those details. Thats now been sorted for you
  24. Marc's post in Calendar broke after update. (4.3.6 - 4.7.3) php Version 7.4.32 was marked as the answer   
    There has been a patch created for this issue. If you go to Support within your admin CP, you will see "Optional" updates, which will fix this problem.
  25. Marc's post in User profile header glitching a bit was marked as the answer   
    Just an update on this one. We have taken a look at the issue, and the fix is quite involved, and probably not worth updating. The reason for this is that the profile area in general is something we are looking to take a look at as a whole, at some point in the not too distant future
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