McLouis Posted October 31, 2022 Share Posted October 31, 2022 Hi me again 😞 I tried to update a language pack from a file and got the error. Then I tried to install one from the MarketPlace, same error. See full message below. Any ideas how to fix that? system cache cleared, all files on the server, searched this forum... thank you McLouis  Sorry, you do not have permission for that! 1S111/1 Incorrect string value: '\xF0\x9F\x8E\x89 %...' for column 'word_custom' at row 1 Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted October 31, 2022 Solution Share Posted October 31, 2022 You would need to contact the author of the language packs on this, but it actually looks like you may not be using utf8mb4 on your database. If you go to Support (top right of your admin CP) are you getting any messages relating to this under the mysql section? SeNioR- 1 Link to comment Share on other sites More sharing options...
McLouis Posted October 31, 2022 Author Share Posted October 31, 2022 Oh yes, thanks will do backup, conversion and report. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 31, 2022 Share Posted October 31, 2022 No problem. That will indeed be what is causing the issue for you 🙂 Link to comment Share on other sites More sharing options...
McLouis Posted October 31, 2022 Author Share Posted October 31, 2022 Thank you Marc That fixed the installation issue Sorry it´s an old database that came from a conversion from another system long time ago One additional question: I have now the old language pack "locked" and it will not change even if I assign the new one to everyone. Should I just ignore? Link to comment Share on other sites More sharing options...
Jim M Posted October 31, 2022 Share Posted October 31, 2022 Locked just means that it is set as your default so you cannot disable it. Link to comment Share on other sites More sharing options...
McLouis Posted October 31, 2022 Author Share Posted October 31, 2022 I understand this, but I changed my default to the new pack from MarketPlace. Via "Set as member´s language" So now it should be able to delete it, right. Or is there another place... But the new one is not locked, the old one stays... Sorry to bother you with his Link to comment Share on other sites More sharing options...
Jim M Posted October 31, 2022 Share Posted October 31, 2022 2 minutes ago, McLouis said: I understand this, but I changed my default to the new pack from MarketPlace. Via "Set as member´s language" So now it should be able to delete it, right. Or is there another place... But the new one is not locked, the old one stays... Sorry to bother you with his You would need to edit the language pack and set it to the default. The "Set as member's language" would not mean your language pack is set as default, it just allows you to change those members in those groups to use a specific language pack. Link to comment Share on other sites More sharing options...
McLouis Posted October 31, 2022 Author Share Posted October 31, 2022 ahh, stupid me 😑 thank you Jim! Link to comment Share on other sites More sharing options...
Jim M Posted October 31, 2022 Share Posted October 31, 2022 Glad to hear you got it all sorted out. No worries. You're very welcome! Link to comment Share on other sites More sharing options...
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