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Marc

Invision Community Team
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Everything posted by Marc

  1. It may not actually be called itvcontact. But that is what the hook its using is called. So it may indeed be (PC) Contact for example
  2. Blocks will show only if the content they contain can be seen by the viewer. So in the case of these, they are members blocks, gallery blocks etc. So you would need to remove permission from guests to view those items in order to remove the blocks. Looking at module permissions may serve you better for some https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/managing-members/member-permissions-r305/
  3. Sorry, Im a little confused here. If you need to point the @ record elsewhere, you could just do that first, then reset the URL in your client area.
  4. Marc replied to WebCMS's post in a topic in Feedback
    As previously mentioned, only items relevant to the person viewing are shown. If there are no items relevant to that specific person, then a sidebar would not be shown. This is as per design. I have taken a look on the site there, and there isnt actually anything showing when logged in that would show to a logged out user
  5. I think Molly means items tagged with a word used for search dont show up automatically, you have to go to do a tag search.
  6. Im assuming you are trying to copy these? If this is the case, click on the cog icon on the far right of the page, which allows you to copy that setting to any other forum
  7. There wouldnt be anything for us to fix there. That is a server level issue, rather than a software one. Of course anything in terms of security on cloud (if thats what you are referring to), we would always take care of. But that wouldn't require a release.
  8. Marc replied to Chris027's post in a topic in Feedback
    If you are looking for something like this, our cloud platform may be something of interest to you.
  9. You would need to ensure you are using the correct location and that the file is readable there. Im not sure what you mean here, as this appears to be essentially the same question
  10. You should be able to I would think
  11. You would need to contact your hosting company on this as it's a deadlock on tables in the database. I would say its worth checking tables to ensure they are all INNODB for a start, as it locks differently.
  12. We are not able to tell you one way or another, as we didnt write the plugin. Only the person who wrote this would be able to answer that question
  13. Marc replied to Rulex's post in a topic in General Questions
    I would suggest checking this for your latest one on sendgrid to ensure this is definitely the case first of all.
  14. This wouldnt cause the setting still to show enabled in the admin CP I would certainly ensure you are updated to the latest release and check this, before you go any further
  15. That being the case, you would need to contact your hosting company on the issue, as the PHP variables related to sessions are likely not set up correctly
  16. Im not familiar with those specifically, but Im curious as to what that would give you, that using stored cards wouldnt give you?
  17. Dont worry, Im here just in case you missed me 😄
  18. Glad to hear you managed to get this resolved
  19. Marc replied to Rulex's post in a topic in General Questions
    As mentioned above, you should actually have received both those emails for both. They are 2 different emails, not the same email. One is "New invoice" and the other is "Payment received and approved"
  20. Marc replied to Rulex's post in a topic in General Questions
    Sorry, Im a little confused (may well be my understanding of course). You had stated above that the text had changed from last month. However, then stated it was for the same renewal. The same statement does remain there though. You have 2 different emails there. One to say that an invoice has been created, and one to say a payment has been received.
  21. Marc replied to Rulex's post in a topic in General Questions
    Those are 2 different messages. One is stating an invoice was created, and the other is stating a payment was received. In terms of webhook there isnt at present, however please feel free to add this to our feedback page.
  22. Is there anything specific about SEO requirements you are looking for, as that's quite a broad question? 🙂 Of course, SEO is always something in which we aim to improve on over time, and have continued to do so well into version 4 too.
  23. I can certainly add your additional contact to that, but please note whenever a ticket is created from here it will send to your primary email address, so it may be worth changing which is your primary. Its also worth noting, what you were experiencing was issues that were known about and resolved at the time I believe, so there may not be much more information we can give there. Of course feel free to give any more information there needed once you see the ticket
  24. As they are part of the moderator CP, there is no other option for this
  25. These are questions for your hosting provider, rather than us. Our software works with MySQL 8.0. There isn't anything to do in terms of the software from our end.