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Marc St

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Everything posted by Marc St

  1. Marc St
    I have created a ticket for you on this, so we can take a closer look.
  2. Marc St
    Please ensure that cloudflare is disabled on the test site too
  3. Marc St
    There isnt anything we can really investigate at present, as its working. If you do see it happen again though, let us know and I can escalate
  4. Marc St
    Try just removing the code on them on your test site one at a time, and see if it comes back. I suspect it will
  5. Marc St
    On point 1 there, I have just noticed from the users ticket to you there, they actually stated it started Sun/Mon. This was days before the issue occurred. They are not related here
  6. Marc St
    Sorry you are frustrated here, but we are indeed crossing each other in communication 1 - The 2 issues - One was an issue with communication between 2 items on your site (redis in this case) and the other is related to change in data on your site. I completely understand you feeling they are related, but its like saying because it was raining at the same time your data changed, it was caused by the rain. 2 - The question on the group, you are misunderstanding entirely. Im not asking what moved them out of the group you believe they should have been in. Im asking what put them in the group they should have been in firstly. Im asking this, as if this was by something that was automated, such as a purchase, a promotion, or something similar, it could be something wrong in that process that has caused it to revert.
  7. Marc St
    Do you perhaps have any custom blocks?
  8. Marc St
    Could you please see if you can pinpoint the time it nexts happens, then leg us know that time so we can investigate accordingly? I suspect they indeed may be, but I would need that to know for sure. Please also leave the issue in place while I take a look
  9. Marc St
    It would be worth checking server error logs to see if you see anything happening in there too
  10. Marc St
    That is correct
  11. Marc St
    Could you provide me with the example of this? Actually, thinking on this, I am in the UK. So if you post something new now and PM me the link so I can take a look
  12. Marc St
    If you did a conversion, check the converter login method, which is linked to this
  13. Marc St
    Glad to hear you got where you need to be 🙂
  14. Marc St
    That is correct. Has this resolved the problem for you?
  15. Marc St
    You are mixing 2 things here. The issue you are having is unrelated in any way. The exception you were getting rendered your site inaccessable. It does not change data. You're also misunderstanding the question there. Im asking what put them in the group in the first place.
  16. Marc St
    I have tagged devs to get confirmation, but Im not sure thats something we have control over.
  17. Marc St
    I will bring this up internally, thank you Its not feesable
  18. Marc St
    Are you both using the same hosting company at all?
  19. Marc St

    Allowed File type

    Marc St replied to Rulex's topic in Feedback

    Done
  20. Marc St
    I will take a look at that and probably get it removed. It is indeed something that just never had anything added to.
  21. Marc St
    Thank you for your feedback
  22. Marc St
    Is there Something Specific that would have put them in that group in the first place? I ask as I cant see them having been in that group
  23. Marc St
    We appear to be unable to get to your site as we are being blocked by cloudflare. I would advise on disabling this to check if the issue is occuring too
  24. Marc St
    If its showing nothing to update, then you have the latest. If you want to make 100% sure, you can always upload a fresh set of files from your client area
  25. Marc St
    Glad to hear you appear to have resolved the issue
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