Please convert this forum post to ticket urgently, so I can share the affected member credential.
One of the old member had an annual subscription that expired. He went to renew now to monthly, so it need to sign out and come as guest to select monthly subscription (another pain point of IPS since 4.5 upgrade, reported and no action of this illogical behavior). Anyways.
Current problem: This member can log in perfectly fine with his email and pw and access his account and access other "member-level" pages.
BUT
When he logs out and select monthly subscription, that ask him to login as returning member, then system isn't recognizing his credential and do nothing on that page. It actually refresh the same page over and over again with correct username and pw, as I reset the pw from backend and remove his FB and Google sign out option.
Please help urgently. Thanks in advance.