Gauravk

Sorry, I thought that you've read Cpanel support response. My bad.

Thanks for helping with the investigation. I'm getting the error on random pages with my iPhone with updated iOS 15 and updated safari browser. You can use any iOS device and go to the homepage and click on the join now, back to the forum, back to the homepage and you will experience it failing too. Sure shot: You can log in and try buying the subscription and use PayPal as an option, but it will surely fail. The majority of iOS devices are failing to pay by credit card. But I'm asking you to test with PayPal as it has another step before you actually pay. iOS users fail in both stripe and PayPal options equally.

Sure go ahead, but please make note of all enabled plugins and apps so that you can re-enable them only and not the dormant ones (disabled for a long time).

Yes, I did disable that plugin as it was the most recently developed one. You can test it too, just make sure to enable it after testing as it has many features that our site relies on. APP - Drives 1.0.7 and Single Drive & Waitlist 1.3.6 Yes, I have tested with all 3rd party apps and plugin disabled twice. If you need to re-verify, please do it from 2 AM - 4 AM (Dubai time) and make sure to re-enable all the plugins and apps you disable while testing, please.

Lately, many of our iOS users reported errors on random occasions and one of the few common patterns was at the checkout stage. They all consistently failed to load the site either at the subscription page level or while checking out irrespective of Stripe or PayPal. We checked with one of the IPS developers who recently worked on the custom plugin for us and he confirmed that his line of codes doesn't interfere with "service workers". We have disabled the server firewall, CP Hulk (security feature of cPanel), and even disabled Cloudflare completely to point straight to the server NS record and the problem still exists. Then we turned to the "WORLD BEST SUPPORT" provider folks at Cpanel who have finally confirmed and identified that IPS JavaScript codes causing this issue. Here is the full detail of the investigation and ways to replicate it by using logged-in users to checkout any subscription on any iOS device. Looking further into this, we can see a similar defect report on Safari for this issue:https://github.com/GoogleChrome/workbox/issues/1730 Here are the attached files for a bigger preview. Hope to have a quick resolution or patch for this urgent incompatibility issue for over 70% of devices used within our community.

Please make this post private and ill supply the user detail

Please fix this error? Member upgraded today from monthly (bought on 8 May 2022) to annual subscription and system showing new expiry at 21 May 2023 instead of 8 May 2023.

Has anyone using IOS on Mac or Iphone facing an issue while the checkout process? We are using Stripe and PayPal and both gateways throw the same error for many iPhone users, but when they checkout with Windows or Android payment goes through fine.

Good luck, then we will start sharing the facts with all social platforms, reviews, and IPS new customers.

Thanks, @Stuart Silvester I have been listening to this for a very very long time now. Till we have a firm date of release, I will be pinging this daily.

Going by your own logic - Why the system isn't deleting, ignoring, killing, crushing, trashing, not seeing, not factoring, not considering - EXPIRED SUBSCRIPTION. In IPS Binary 01010101 language, why Expired sub IS NOT EQUAL TO ZERO. With so many synonyms and ALL caps, IPS should understand how much frustration this illogical behavior costs us dearly, every day. We spend loads of money for user acquisition and when they try for one month and they aren't able to upgrade to annual after expiry, it makes them feel that we are trapping them in monthly billing for more money. Some complain and most leave quietly, with tons of abandoned carts daily. It's a real shame. @opentype @Sonya* @Joachim Sandstrom @Makoto @Xaviours @elonegenio @bradybarrows @David.. @Myr @UncrownedGuard @OptimusBain @DawPi @ZLTRGO @Nakamura0114 @TecsenseAsh If this matters to all of you a lot, let's ping this and several other similar threads daily. Until it reaches IPS ears.

Our many members are complaining that while checkout the physical item for shipping, they are unable to edit their old address which they filled while joining. Any specific reason why members have been unable to edit their billing/shipping address while the checkout process?

Any update on this bug, yet....? It's been 2 months now.

Thanks, everyone for helping with your suggestions, really appreciate it. My main concern was with the initial support using the blanket rule in the most critical instances without any "sane" logical approach. Perhaps you can ask IPS developer to take a bit of a backward step to find the real reason under which all instances below the error message appear. It's really somewhere very close. Clue 1: Rule out third-party plugins installed by user, logo color, css, server issue, cloudflare, hosting, firewall. All are working fine. Clue 2: Payment methods of Stripe and PayPal, both are and were working fine and accepting payments without a glitch.

Any expected date of release, I'm highly interested.

Is there any way we can use WordPress for part of our site (directory listing) and use the IPS authentication for all users? Any ideas or experience sharing is welcome.

Gentle reminder

Like always Marc, you still miss the point.

Good luck with that Marc......! As IPS support is only meant to doubt other developers, tools, 3rd party plugins for every basic troubleshooting than to themselves. This inherently limits the IPS learning curve more and more by making a blanket rule to suggest switching to the stock theme and disabling all plugins (which happened in my last 3 support topics) - which maybe sometimes related and most of the time it's not related as the nature of the problem is totally different and such blanket rule end up frustrating the users even more who is already suffering from some pressing and urgent issue. It's like you visit a doctor for a headache and the receptionist wants your bank statement, passport, marriage certificate, change the font on your Gmail, change the color of your car, and then only he can forward you to the real doctor. I found the solution to this issue and it's THE CORE IPS bug - and not any third-party plugin, logo change or color change, or CDN system. I simply reach the solution by weighing the nature and intensity of the problem vs the reach of any plugin, theme or Cloudflare. You can log in to my ACP and see that guy has finally been able to pay few hours back. Gentle reminder.

Please delete my above screengrab.

Thanks Marc, can u please delete or hide this thread.

@Marc Stridgen can you please move this thread to a private ticket. Thanks

Any update @Marc Stridgen?

I'm sorry, I am unable to see a large number of errors from today anywhere. Please guide me where you are seeing them.......? Here are error logs - 5 logs from a few days back - nothing from today - last was on 26 April - 2 days ago {image removed} System log - nothing from today - last was on 22 April - 6 days ago {image removed} Email error - 4 log - nothing from today - last was on 19 April - 9 days ago {image removed}

Can you please point me on how to view these errors?