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Everything posted by Charles

  1. No punishment at all! In fact, there is no "catch up" on annual renewals. If you let an annual renewal expire for example for 6 months, you can just pay the normal annual fee 6 months later. There is only a catch up on the monthly because it's kind of like a finance plan for the annual. If that makes sense ๐Ÿ™‚
  2. It's up to them if they want to reveal themselves ๐Ÿ™‚
  3. Thanks for your reply! I know some people get all worked up if costs go up even a tiny bit but we really tried to balance this. All with the eye toward making Classic, self-hosted viable for the future, we: Took feedback from a private group of clients for month to refine the new terms Lowered the initial purchase price. Include all the apps with the new terms. Gave people the option to stay on old terms if they want. Give you several months of free time when you switch. I am actually very proud of our ability to keep Classic around in a world where people just do not use self-hosted as much anymore. And, again, I thank our private client feedback group for helping us shape this in a way that is beneficial to most clients.
  4. I can see how you might look at it that way in terms of saving money. But we spent a lot of time, resources, and money in development of those 3 years of features and other clients have an expectation from us. The only way to make self-hosted viable for the future is to ensure people are paying for the effort put into developing it. Otherwise we really should just get rid of it. If you are not willing to do that, there are cheap or low cost alternatives out there but you don't get the owners of the company replying to you and you most certainly do not get monthly updates and constant improvements. Look at literally any other community platform and you will see many are at worst dead and at best barely supported. It is also very, very common. I'm not sure where you have been living in 30+ years of the software world. It's very normal for software to require a subscription fee or to require a re-purchase at major versions. I get emails all the time from software I own that says "new version pay up!" We are not requiring people to re-purchase for v5 as other platforms would. The "catch up" renewals only apply to the monthly option as it is basically a finance version of the annual fee. You may wish to review the new terms in the client area as you seem incorrect here. We are growing and, if you are actually serious about your community, a few more dollars a year to get a platform that is actually alive must be worth it. If having something that is actively developed is not worth it to you, then your community will probably suffer with another platform. But, as has been said a lot already in this topic, you don't have to do anything. You can stick right where you are on your current terms. TL;DR: We are committed to our clients using Classic, self-hosted who are committed to their communities being a success. It is a joint venture. And to your examples: 1. Insurance companies actually do charge you more if you have a huge gap in coverage. They see you as a greater risk. Same idea here. 2. Microsoft does not do upgrade fees they just make you buy the new version outright. If you would prefer that, I would be HAPPY to do that as it would make our software cost way more.
  5. @Dreadknux and @Miss_B If you click the "switch" button in the client area on your license, it will show you a lot of information on your options. It does not actually switch you over until you approve it.
  6. Weโ€™re not sure yet ๐Ÿ˜€ This is just rolling out to new purchases which is why we havenโ€™t done any formal announcements for existing clients.
  7. If you choose to change to the new pricing, it depends in you go with monthly or annual renewals. If annual is your choice and you donโ€™t renew, you can pick up your annual renewal later. If monthly is your choice and you donโ€™t renew, you can either switch to annual or catch up your missed monthly payments.
  8. Actually, several clients were invited to a private feedback group and have been giving us feedback for the past several months on how best to re-approach Invision Community Classic. Our goal was to make self-hosting viable for the future.
  9. Oh it's not that literal ๐Ÿ™‚ it's about total time combined with total paid. If you lapse here and there it won't have any impact.
  10. We do not have any plans at the moment to force the new license term changes on existing clients so nothing would change for you.
  11. Yes, and you will also get a free extension on your next renewal date. That's about right ๐Ÿ™‚ And if you were paying that regularly that long, it should factor that in on your free renewal date extension.
  12. Yes there are a whole lot of terms and explanations.
  13. It is per-license and the promotion to extend your renewal date for free is also calculated per-license.
  14. Thanks for pointing that out. We will clean that up ๐Ÿ™‚
  15. Just to clarify: The new purchase prices are only for new purchases. If you want to switch to the new pricing terms (for many clients it will be a better deal), you can do this in the client area. You will also be given several months of free time on your license calculated on your past loyalty. View the page for full details as the terms may vary. If you do not want to switch to the new pricing terms, there's no need to do anything or even pay any attention to this right now.
  16. We have not talked about anything to do with v5 at this time as v5 is not yet a thing. We'll post information about that when v5 exists ๐Ÿ™‚
  17. We're not. Not only are we not FORCING you to do anything, we are not even ASKING you to ๐Ÿ™‚ We launched these new pricing options days ago and nothing changed then and, now that you have noticed, still nothing has changed. Right now, this literally only impacts new purchases. For existing clients, do nothing unless you want to. For some clients it's a really good deal and they save money but it's up to you.
  18. We are working on spam prevention improvements and hope to have them out in the next release or two.
  19. Yes, it will. If anyone has questions about your specific scenario, please reach out to us via email. We changed the pricing structure to make Invision Community Classic more affordable for most people and give them access to more features. Most clients will see their cost go down. I know some, especially those that might have only one or two apps, will see their cost go up if they choose to go to the new license terms. However, you are getting a whole lot more and it's also waaaaaay simpler for you and us both to just have one cost rather than all the mixing and matching we did before.
  20. That is right and we recognize that's a change but we had to make this change. One huge area of abuse on the old way was people not renewing for 3 years, paying $50, and then getting 3 years worth of new software. The monthly option is a payment plan for the yearly. You can of course switch to yearly at any time. I hear you but they are totally separate systems for business and tax purposes so that's... hard ๐Ÿ™‚
  21. There's no announcement as there's nothing here that impacts any existing clients at the moment so nothing really to know. If you do happen to see it, you can read the info in client area, but if you do not then there's no impact to you. At some point I am sure we will do a bigger announcement but not until it ever gets more impactful. So for now you don't really have to do anything at all.
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