Mark H
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Everything posted by Mark H
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This issue should be resolved now. Please retry the software download from the Client Area.
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Glad to see you got the issue resolved and all is well. 🙂
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You're welcome, glad to hear all is well now. 🙂 -
That is definitely a server issue then. Our software must be allowed to make unrestricted outbound connections on ports 80 and 443, and the server must be able to resolve a hostname via the server's "resolver" utility. You'll need to work with your host on this, but once external connections are allowed, and the server is able to resolve hostnames (api.stripe.com and remoteservices.invisionpower.com at the least), then that should resolve the problem.
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The first two lines of that error indicate this is a server issue that your host needs to investigate. For some reason your server is unable to resolve the host name (api.stripe.com) in the Curl request. First check the ACP -> Support page to see if there are any relevant warnings or errors. Also make sure that your settings both in the ACP and at Stripe are still fully correct, but if they are, then your host needs to investigate why your server can't resolve that hostname.
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Glad to hear you found the solution. 🙂
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Glad to hear all is well now. 🙂
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In your screenshot is a file that's 63 bytes long. Can you open it with a text editor? And if so, does its contents look familiar or "make sense" ? I'd do that with a couple small files. The ones that are 3.6 GB in size cannot have been written by our software, but as that is a ./tmp/ folder, some of those smaller files could be upgrade packages which were downloaded via the ACP upgrade, and your server stores them in that ./tmp/ folder during extraction, but they are not then deleted by the server after a set time period.
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Thank you for confirming that it's fixed. 🙂
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The fact that it's a folder named ./tmp/ leads me to think you can delete them without issue. However... what server account (group:user) is the owner of those files, and is it the same account as the one which runs the software? Or is it the root user account, perhaps?
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I've split your post to its own topic. As a first step, please disable all 3rd-party apps, plugins, and Themes, then set an unedited Theme as the default for the front end. Once that has been done, run the task manually again. If it finishes without error, one of your 3rd-party items is causing the error and you'd need to contact its author for assistance. But if the same error happens after disabling them, please post a reply here and also make sure to provide access details (in the Client Area) so that we can investigate.
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You would want to use the green "Renew Now" button in your "My Purchases" tab.
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No worries, I've moved the topic to the suggestions section.
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You're welcome, glad we could be of assistance. 🙂
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You may also want to study our Guide for upgrading from version 3. That is found here: and check the lower section titled "Unsupported legacy upgrades to Invision Community". That will give you an idea of the steps needed. And as has been suggested, make a copy of your live site somewhere, making sure to change the system settings to point to that new location of the test install, and perform the upgrade. That way, if anything goes wrong you haven't hurt your live install.
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I, too, am very sad to see you go, Jordan. 😞 You definitely brought a positive vibe with you. 👍 But the opportunity you got was just too good to pass up. You'll do well there, I'm sure. Good on ya!
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You will not lose any submitted content in an upgrade, unless that content was added via a 3rd-party app or hook/plugin which was either abandoned or can't be updated. All data created by the software itself will be preserved, though. You would need to get a new custom Theme, as well as updates for any 3rd-party which are still being developed, before the update. But what version are you using now?
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Before you renew... please be aware that we can only support current version 4 of the IPS Community suite. (The registered URL for your license appears to be using an older version of the software, though I can't tell for sure.) With a renewal, however, you would be able to upgrade your site to current version 4.
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No, the department handling your ticket is a little backed up at the moment. I believe someone should answer that today.
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Yes, please DM me with the alternate email address and I'll cc that on a reply.
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Your inquiry was received, yes, and Charles answered it about 6 hours ago. If you have not seen it, please be sure to check your Spam or Junk folders with your email provider. It's possible the reply was flagged as spam. (If you still don't see it, please reply here and we'll re-send it.)
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You're welcome, glad to know all is well now. 🙂
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Great, I just answered your ticket, please see and reply to that so we can get your email setup.
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Great, I'll answer the ticket you opened and provide the info you'll need. Please look for our reply shortly. EDIT: It seems ticket system insists on keeping that ticket tied to the old address. Apologies for the confusion. Can you please email us from the new address, and refer to this topic: https://invisioncommunity.com/forums/topic/470141-dont-know-my-admincp-password-after-converting-to-paid-cloud-plan/ and this ticket number: 109875 Thanks.
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This is for the Client Area primarily, but both that address and the email address for our forums must be the same address. FOLLOWUP: Yes, if we park a custom domain here, such as mydomain.com, then your email address cannot be xxxxx@mydomain.com unless you engage an external email service (i.e googlemail, hotmail, etc) and provide us with the MX Records to point your domain email to that service.
