crmarks

Matt was recently invited onto the Community Signal Podcast, where he spoke with host Patrick O'Keefe.
Everything from how Matt got started with online communities right up to the possibility of a post Facebook era was covered in their 45 minute chat. Matt also gives a little insight into how Invision Community works behind the scenes.
From Community Signal:
Check out the podcast now!

Our recent release of Invision Community 4.2 was the most well-received version ever! The feedback we received on new features like Clubs, Reactions, and Promotes was better than we could have hoped and we really enjoyed seeing all the creative uses as people implemented them on their own communities.
We have been hard at work on version 4.3 with a goal of improving on all the great new features. It is well under way and we are happy to able to start announcing what's new over the next few weeks.
Invision Community 4.3 will not only contain new features but also have a core focus on refinement from 4.2's new features. You will see many improvements to Clubs, new integration options, large application improvements, new promotional features, and more changes large and small.

 
You can expect to see news posts about new features and changes very soon with a release date in early 2018. Follow our news section or subscribe to our newsletter to receive updates.

One of the bigger decisions a community manager has to make as a community grows is whether to employ proactive or reactive moderation (or a combination of both). This isn’t always a conscious decision; sometimes forum moderation features are toggled without giving much explicit thought to the style of moderation desired and the pros and cons of doing so. It’s worth taking a moment to consider the reasons behind each type, and come to a justification for one or the other.
Firstly, let’s discuss what we mean by proactive and reactive moderation.
 
Proactive Moderation
With a proactive approach to moderation, the goal is to prevent bad content from ever appearing in public. The primary way that this is achieved is by having moderation staff review all content posted, and manually approving it after deciding whether it is acceptable.
Another feature that could be classed as proactive moderation is administrator screening of new registrations. When a new user registers in the community, their account can be placed in a ‘validating’ state, requiring an administrator to review the information submitted and deciding whether to approve the account.
As you might expect, proactive moderation is the safest way to ensure bad content doesn’t make it to public view. However, the significant drawback is that users won’t see their content immediately, which can be frustrating and severely stifle productive discussion. At worst, it can push users away from your community altogether. Heavy-handed moderation is often viewed negatively by members who are trying to participate, and can ultimately backfire. 
With a proactive moderation approach, it’s important that you communicate with members one-to-one if they post content with good intentions but which doesn’t meet your criteria. This can reduce resentment over wasted effort, and gives them the opportunity to adjust their approach for future content.
 
Reactive Moderation
In contrast, a reactive approach to moderation allows user to post freely, without explicit pre-screening of content, with moderators reacting to issues as and when they arise. Reactive moderation is, generally speaking, a more pleasant experience for users because it allows them to engage fully with the community. However, there is of course the risk that unsuitable content is seen in public, at least temporarily.
Choosing a reactive approach doesn’t have to mean a free-for-all. There are many features you can use to make identifying and dealing with bad content a quick and painless process, while still allowing users to contribute freely to the community:
Report center
Allows users to identify bad content and submit notifications to moderation staff for prompt action. Badword filter, URL filtering and keyword triggers
Prevent common swear words and other divisive terms from being used by censoring them or replacing them with ***. You can also blacklist undesirable URLs from being used within posts. Plus, automatically watch and moderate posts that contain terms you specify. Warning system
Where a user has proven to be problematic, the warning system in Invision Community allows you to track infractions and apply punishments to the account. These can range from a simple warning message, to suspension, to complete ban. Users can be required to acknowledge the warning before being able to see the community again. Moderation queue
Individual users can be placed into the moderation queue, requiring all content they post to be screened by a moderator before being visible - a good compromise that means you don’t need to screen all content, just that from troublemakers. Spam service
The IPS Spam Defense Service is a free service that automatically reviews new registrations to your community to determine whether they match any known spammers, using data crowdsourced from other Invision Community sites. The service can virtually eliminate known spammers from your community, preventing them from ever causing a problem. One-click spam cleanup
If a spammer does make it into your community, removing their posts and banning them is a one-click action for moderators. Saved actions
Saved actions make it quick to apply multiple moderation actions in one go. For example, if members often post support topics in a non-support forum, a saved action would allow moderators to move the topic and reply to let the member know what happened - all with a single click.  
Which is the right approach for your community?
Every community is different, so there’s no one answer here - that’s why Invision Community includes features that enable both approaches, to allow you to determine which to use.
In general, we suggest thinking of reactive moderation as the default stance, and increasing the amount of oversight you make depending on the circumstances. There are exceptions of course. For example, in a situation where a user posting personally-identifying information in a public forum could have a profound implication for personal safety, a proactive moderation approach might be more desirable. Similarly, if it’s essential that users receive correct information that has been vetted by your staff, you may want to review content before it appears (though in this case, other techniques might be considered, such as staff labelling content once it is ‘approved’ by them).
Your choice need not be entirely one or the other, either. While Invision Community has moderation settings that apply to the entire community, it’s also possible to apply different settings on a per-forum or per-member group basis.
Communities often make use of per-group moderation as a way of screening new members. This is achieved by putting new members into a ‘limited’ group that requires content to be reviewed by a moderator. Then, using Invision Community’s group promotion tools, the member is automatically moved to a regular member group once they have a specified number of approved posts (usually a low number; one to five works well). This approach reduces the danger of a rogue member signing up and creating a problem, without requiring the resources to screen every new post to the community.
Finally, whichever approach to moderation your team ultimately finds work best, we recommend creating a clear, detailed set of community guidelines that outlines the boundaries of the community, and what you consider acceptable and unacceptable from members. Most users don’t set out to create problems for you, and referring to your guidelines can often put the lid on any trouble before it starts.
We hope this overview proves helpful to both new and established communities. If you have any approaches to moderation that you think others might be able to learn from, please go ahead and share them in the comments below!
 

This is an entry about our IPS Community Suite 4.2 release.
You are probably already familiar with our content embedding feature in IPS Community Suite. When a link to content in the community is pasted into the editor (e.g. a topic, or a post, or a gallery image, etc.) it is automatically expanded into a preview of the content, usually with an accompanying image, allowing users to click through to that content if they are interested.

An embedded Gallery image in IPS Community Suite 4.1
While it has proved a useful feature to members, each embed used essentially the same structure - a small thumbnail on the left, a title, and a few lines of text. This works fine for topics, but isn't ideal for other kinds of rich content that might be posted.
In IPS Community Suite 4.2, we greatly improved upon our embedding handling, giving every type of content within every application its own customized embed style, allowing that content to be displayed however works best. This means larger high-res previews of Gallery images, a button to download a file right from the embed for Downloads files, showing a map for Calendar events, and so on. We worked to keep a consistent overall style between apps, but allow each to display its own relevant information.
For users, things will work exactly as they do now - they simply paste a link to content, and it will continue to expand automatically. The changes are also backwards compatible. Any existing embeds in your community will automatically show the new styling you see below - no rebuilding necessary.
So with that in mind, let's take a look what the new embeds look like! I won't show every single embed here because there's a huge number, but I'll try and give you a feel for how we approached the embed styles for each app.

Gallery Image

Comment on a Gallery Image

Gallery Album

Forum Topic

Downloads File

Review on a Downloads File

Calendar Event

Comment on a Calendar Event

Commerce Product

Record from a Pages database
I hope that gives you a good overview of what to expect when your users try out the new embeds for themselves. As always, please share your feedback in the comments below!
 

This is an entry about our IPS Community Suite 4.2 release
We are happy to introduce several changes to our Gallery application to both refine the existing capabilities and to introduce new useful functionality; particularly for Albums.
We have clarified how to submit images directly to a category on the first step of the upload form in Gallery.

Clarification for submitting directly to a category
When submitting images to the Gallery, a simple "Add more images" button has been added to the wizard. While it has always been possible to add more images by dragging and dropping them on to the upload area, or by clicking the "Choose files" button again, the addition of this button should help add some clarity for users who overlooked these capabilities.

A new "Add more images" button makes adding additional images easier
Applying the same details to all of the images you are submitting has been made much simpler. When you begin entering the details for the first image, you can specify a template to use for the caption name leveraging a special replacement "%n". A small help icon next to the caption field label explains how to use this capability. When you are done supplying the details, you can click "Copy details to all images" and your submission will start instantly, using all of the details supplied for the image you are editing. You can quickly set tags, an image description and a caption name template (for instance "Aquarium %n") to all images using this new capability, useful when submitting 50+ images at once. Of course, you can still supply the details for each individual image as well, if you wish.

Submitting a lot of images at once has been made easier
In addition to improvements for submitting images, albums have been updated to include many new features, including:
Commenting Reviews Reactions Messages Featuring Hiding Locking Reporting Searching A new Gallery widget (sidebar block) to show albums anywhere throughout the Community Suite has been added as well.

Album overview page
Going along with these changes, we've improved how groups of images that are submitted to an album are handled in searches. If you submit multiple images to an album, you will only see the album listed in activity streams, and similarly if you follow a bunch of images in an album these are grouped as well, making activity streams more useful and easier to follow.

Activity streams have been updated as well
The changes to albums and image submissions will simplify your users' interaction with Gallery in 4.2, and make submitting images and new albums, and working with those albums more useful and robust.

This entry is about our IPS Community Suite 4.2 release.
Improving your SEO can be a complex undertaking with many different approaches but there are things that everyone knows are good practice and also more modern approaches to SEO that have changed since we first started developing IPS Community Suite. So it was time for a review and update.
Unfortunately no pretty screenshots on this one as this is all behind the scenes stuff but still quite useful to know . Also, some of this may sound a bit technical and dry but feel free to search some of these technologies if you are curious.
Move from HTML structured data to JSON-LD and enhance our existing markup with sensible additions. Calendar, blog, forum and pages (articles) data marked up for rich snippets. General review of our schema.org markup and enhance where appropriate. Use sitelinks search and other sensible markup such as the website and logo markup. Allow administrators to specify social profile links in the AdminCP which we then show links to in the footer and also make available in schema.org markup. Fix many duplicate page title issues. Review and ensure nofollow/noindex tags are used in appropriate areas. Add item tags as HTML meta tags Adding <link rel="next" value="next page url"> helps search engines know next/previous page.  
Nothing like a bulleted list of items to get you excited! But really these should be welcome improvements to all.
 

This entry is about our IPS Community Suite 4.2 release.
Following on from our previous entry about the new Recommended Replies feature, we also have one more small feature change that will be very useful.
Content Message is a small feature available in all IPS Community Suite content areas (forums, blogs, gallery, etc.) and allows a moderator to put a message at the top of any item.

Topic with a moderator message
This is useful if you have a special use for the area people are posting in, need to encourage conversation to stay on topic, or perhaps the conversation is becoming heated and you need to remind people to behave.
Sometimes the smallest features can prove the most useful and already I have found myself reaching for this feature out of habit from using it on our test 4.2 installs and missing it on our production site. I cannot wait to have it available and I am sure you will enjoy the ability to add custom notes to any area of the Suite.
 
Development Note
For our power users: this feature and the Recommended Replies feature use a new content meta data capability. This allows you to store miscellaneous data that is attached to a content item which does not need to be otherwise searched or exposed unless you are viewing that item. We will provide technical details on this later but it is a really easy way to store data about content without having to create additional tables or methods.