usmf

10 hours ago, Marc Stridgen said:

Did you test what I mentioned above? This may well give you a better indication. Sorry to hear your host are unsure how to resolve the issue for you.

I reminded the tech to use the resource you have suggested. Hopefully I should hear back soon.

thanks

Here is the response that I received from our server techs:

Does the forum get the time from a source outside of the server? or does it get the time from the server? 

I don't understand how it can be out of sync if the forum is getting the time from the server and converting it to UTC.  How is the server techs suppose to know how to adjust the time if the forum software is doing the conversion and causing a time discrepancy. i am looking for a technical answer that will convince me that this is a server issue and not a software issue.

Our server tech have checked the time setting and they are correct ad then verified that the server logs are logging the correct time as well.  Do you have documentation how to correctly evaluate what the time discrepancy is between the server and the forum?

The time shown in invission is 7 hours ahead of Pacific time.  Here is a screenshot showing the time in the support page alert to be 12 AM 10/26 however the time on my computer is 5 pm 10/25 - I am in the las vegas area which is Pacific daylight time.

But the difference between what the invision forum software shows is 7 hours difference from the actual time/date.  We are in the pacific daylight time right now so I am not sure how the forum administration is showing the time 7 hours later. This is consistent where ever the user is in the united states.

Is there a place in the invision admin to modify the time zone?

I need to reiterate, our server time is the actual time for Pacific daylight time, but invision is not showing the correct time

We are having an issue with rekapthka and were told the problem is with the Date/time on the server , however the date and time on the server is correct and verified with pleask setting as well as the logs showing the correct time.

In our invision forums application we are getting an alert that the server is reporting the time incorrectly.  See the screenshots of the Server time showing the correct time backed by the time stamp in the logs.  I also included a screen shot of the invision forum showing a time stamp that is 7 hours different that what the server is showing.

Is there a time setting in invision that could be setting a different time than the server (maybe setting to a different time zone)?

Thanks. I will see about getting that server time fixed and report back whether it fixes the issue or not. Thanks for the help.

Both sites are having Captcha issues, as described in the first post.

The site which I selected in the drop-down of this post is set on reCAPTCHA V2 like this:

My second site is set on Invisible reCAPTCHA (not sure why they're different) like this:

Which of these do you think is not switched on? Both sites are experiencing CAPTCHA issues as described in the original post above.

Thanks. But when I'm looking at the site settings, Captcha is definitely on. Is there another place where it is switched off?

On 8/9/2023 at 7:28 PM, CheersnGears said:

As has been mentioned, you have a DNS issue.  Multiple DNS issues in fact.

@Lindy mentioned the DMARC problem already.  You also highly likely to have an SPF issue. 

You have 11 entries in your SPF records, none include your MX record which is Outlook/365, none include your webhost (if you're directly sending from your host, this can be the issue), and it doesn't appear you have any sort of mailing service like SendGrid set up for SPF either. I'm surprised you can get any e-mails to go out at all.

If it is allowed by IPS, I can look into this for you. My rates are slightly lower than IPSes, but I do not offer IPS support outside of configuring a mail service on your site(s). I only would handle the Mail Deliverability side.  Since I don't believe it is an IPS issue, I may be a better fit for you than IPS's services.

Coming back to this because it's still a big issue, and my server tech says he is not an e-mail specialist and cannot fix it. I've sent a PM to @CheersnGears but have heard nothing back and assume he's moved on. Any chance that anyone here has a recommendation for anyone that I can contact to help solve this issue? Thanks.

I've got two communities running IPS, and in the last week, we're having some serious Captcha issues on both. I've selected the main site in the purchase drop-down above.

On that site, we were hacked (in a small way, thankfully) about a month ago. We initiated a password reset for all members, and now the members are getting a "You did not pass the security check. Please try again." error when having to use Captcha for the Password reset and/or the Contact Us form.

Captcha settings in the AdminCP are set to click "I'm not a Robot", however one member was asked to do the Captcha of selecting images from a grid over 20 times and still got the same error.

-----

On my second community, a member was able to take a screengrab of the error he received yesterday. Captcha on that site is set to "Invisible".

I did remove Captcha one one of the sites (the first) two days ago. That fixed all the member issues, but I had to turn it back on yesterday after dealing with too many spam accounts trying to join. Since turning it back on, we are not receiving any new registrations -- when normally there should be 10-15 a day. I'm assuming this issue is affecting those trying to join. Can you check something here, please? Thanks.

Nice to see this. Big changes can sometimes be difficult in my oldest community, but some of these options look like they're going to be nice. Looking forward to seeing more.

Will a group icon still be visible in the compact mode?

Thanks SO much! Got it!

13 hours ago, Adriano Faria said:

E-mail to download? 🤷🏻‍♂️

You install the app/plugin you purchased via Admin CP, until marketplace closure. After that, you need to go to my site and redeem the key from this purchase. You will download it there after marketplace closure.

Okay. I guess I'm a bit confused. I know that's how we've done it in the past, but when I go into the Plugins area in AdminCP, this is all I see:

I could not even purchase through there. I just had to come here into your listing and purchase. And the only option I have to install via manual upload, which is why I was assuming there would be a file.

Hi! I purchased this two days ago, but I have not received any type of e-mail or anything in order to download a file. It also does not show in my AdminCP. Not sure what I'm missing, and I'm sure it's just me. Any help is appreciated. Thanks!

1 minute ago, Robert Angle said:

You have to use the plugin "Post Numbers" or something like that.

It took a long time to wean some of my users off that, but I'm glad I finally did. The one hiccup with it is that the number you see as a Staff member and the number regular members see will differ if there are Hidden posts in that thread. Then it can get very confusing if people are referencing post numbers. It's better to have them use the Quote/MultiQuote feature instead.

 

Thanks for that insight. Good point. Our community is quite old, and members just will not take to change. However, I'm getting ready to set up a new community, and I will definitely take that advice!

Currently, our site is running an older plug-in that adds a number to each post in a thread. This is a vital feature in a forum that has long threads. But I'd rather not have extra plug-ins installed at this point. Has IPS finally gotten this feature added itself?

Would this grant the ability to remove all following from all members in a certain group? We have a very old community, and a number of members are now in an "inactive" group. We would like to be able to remove all following settings from all members in that group. Would this allow that? Thanks!

Perfect! Thanks so much to both of you for all this help!

Thanks so much! I've almost got this figured out. The guide is perfect.

One more question here -- 

I'm experimenting with this on one of the Admin accounts. I've got the field showing, and the link to the appropriate thread is there and working:

Is there a way, though, to edit that to show a hyperlink, rather than the whole lengthy URL?

I'm just thinking simple -- after the "Feedback:" <a href="{threadURL}">Link</a>

Is that possible? Currently, I have the Field Type on URL, and the default formatting option.

Thanks so much for your advice. I will send that to my guy.

1 hour ago, David N. said:

I followed @opentype's instructions in the post that is marked as the solution to my question (green frame). 

Yes, I've got that up. But I can't find where to add a new field -- and it looks like the original screencap is missing.

Thanks so much for your help, because I think this will be exactly what I'm looking for.

Got this response back. Does this look correct? Thanks so much!

Here is a screenshot of the dmarc and SPF setup in cloud flare:  

21 minutes ago, Jim M said:

You will need to ensure the DMARC is added as well. SPF is only 1 part of the email authorization process.

Thank you! I will double-check that. I know you had mentioned it, and I did mention it to him to and showed what you said. But he didn't exactly mention that in this follow-up response. I will get an answer. Thanks!

Hi, again!

Following up on this -- and I'm not the server guy here. I have a guy who handles this and have showed him everything posted here. 

He says he did everything suggested. We ran the tests, and still the same problems happening.

I wrote again to double-check that all was done, and this is the response I've gotten back.

Quote

 

I double checked the server ip and added the primary ip of the server to the SPF record and removed a secondary ip that was in the SPF record. 

Primary Domain IP:  206.225.80.218

Primary IP of the server: 10.132.2.196

I posted the following to see the headers:

 

Does this seem like everything that should have fixed this issue?

Thanks again for all the help.