My Experience with Three Chat Providers, and why BABBLE is the BEST
ArrowChat (2 stars): Honestly, I was VERY happy with ArrowChat and all the features and integration that it offered. As it grew in popularity, it became too much strain on my VPS, so I enrolled in their push service. That went fine for awhile, until I changed my site from HTTP to HTTPS, and ArrowChat works as HTTP by default. Changing the push service to HTTPS then counted ever message as TWO messages. Ridiculous, since every competitor I’ve come across is, by default, HTTPS. Soon, I was up to $100 per month for the push service on my free site. Even with the push service, ArrowChat was still very resource intensive. I found the ChatWee plugin here and decided to test it.
ChatWee (0 Stars): At $29 per month for their integration, which includes the push service since they are completely software as a service, it was attractive. I ran ArrowChat and ChatWee side-by-side and sought member opinions. As expected, opinions were mixed. I felt the plugin had many shortcomings but that they could easily be overcome if the author was willing to put a little work into the plugin. You can run ChatWee free and without integration, but then it is just a chat system that really has nothing to do with your site and everyone can be whoever they wish to be. But, even with the integration, it is too featureless. You can not control which member groups have access to the chat. Given the way that Invision handles Banned members, all members that can log on to the site can chat. So members that have no access to the site, and even unvalidated guest-to-member members could chat.
I sent a long message to the owner and detailed out how the plugin could be enhanced for out community, making it a more viable option: Access control, Profile viewing, Static Rooms, and other ideas. I asked for thoughts from him and if he thought it would be possible. Did he have someone that could re-write the plugin to make some value-added changes? Absolutely no response. Followed up. No response. Because of this, I began looking at Babble and was running it as a trial.
About a week ago, ChatWee made changes to their core program and look. There was no notice to subscribers that the changes were coming or when. All of a sudden I began getting a large number of support tickets. All members were getting was a Chatwee API error rather than my site! It eventually even affected my Admin account AND the ACP. Disabling the Plugin, all returned to normal. Re-enabling it, crashes. After hours of work trying to understand what was happening, I disabled it and uninstalled it completely. The NEXT DAY, I received a ChatWee email telling me all about their latest upgrades and changes hoping I was enjoying them! Clearly they had no idea what their changes did to the integrations.
Babble (5+ Stars): What can I say other than AMAZING! I seriously don’t know how I missed it or didn’t look further into it. I think that I thought it was more of a Shoutbox than a Chat to begin with, so I passed by it. Besides the app itself, I’ve never met an author that has been so willing to help and so easy to deal with. Michael is pretty amazing, and what he has planned for the next release looks incredible! Along with all that, the service blends perfectly into the site. It feels a part of it, like it truly belongs. Members are getting used to it. The navigation is not as smooth as the prior two regarding rooms, but I believe the next release takes that in to account. At the verge of literally removing chat from my site, Babble saved me. It’s affordable, it works, it has excellent and responsive support.
This is all MY opinion and experience. I have no doubt that others have had other experiences. If you want chat, you want it integrated well, and you don’t want to drain your finances, then you need Babble!