Neuro Posted Sunday at 09:14 AM Posted Sunday at 09:14 AM (edited) Very suddenly after the last upgrade all my community downloads (i.e. via the Downloads app) are dead. Upon clicking "Download File", I get a white screen simply saying: { "code": "not_found", "message": "File with such name does not exist.", "status": 404 } Nothing has changed here - all the files are hosting on Amazon S3 bucket but I'm wracking my brains as to why suddenly they're all broken? Any help appreciated! My webhost is Invision Cloud (here). Thank you in advance for any help. Neuro Edited Sunday at 09:16 AM by Neuro
Jim M Posted Sunday at 01:14 PM Posted Sunday at 01:14 PM Please make sure you’re on the latest release.
Jim M Posted Sunday at 02:19 PM Posted Sunday at 02:19 PM Please be advised I have moved this to a ticket so we can further investigate. Please watch your email for further correspondence.
RMweb Posted Monday at 08:19 AM Posted Monday at 08:19 AM 17 hours ago, Jim M said: Please be advised I have moved this to a ticket so we can further investigate. Please watch your email for further correspondence. I am experiencing the same issue with certain file types e.g. PDF and DOCX failing to be accessible after the upgrade to v4.7.19 { "code": "not_found", "message": "Bucket with such name does not exist.", "status": 404 } A link to an uploaded file: https://f003.backblazeb2.com/file/cloud3-media/y320084/monthly_2024_11/FloorplanDoc_pdf.7190ce6666ac610abb3f390ae7c83e12?Authorization=3_20241118081455_533e01b30bf0962ff86be3d9_3853075189456a47776f2411ed00056c2e29b34b_003_20241118083455_0024_dnld&b2ContentDisposition=attachment%3B+filename%3D%22Floorplan+Doc.pdf%22&b2Expires=Mon%2C+18+Nov+2024+08%3A34%3A54+GMT&b2ContentType=application%2Fpdf Both historical and new uploads give the same message.
Marc Posted Monday at 08:31 AM Posted Monday at 08:31 AM 12 minutes ago, RMweb said: I am experiencing the same issue with certain file types e.g. PDF and DOCX failing to be accessible after the upgrade to v4.7.19 { "code": "not_found", "message": "Bucket with such name does not exist.", "status": 404 } A link to an uploaded file: https://f003.backblazeb2.com/file/cloud3-media/y320084/monthly_2024_11/FloorplanDoc_pdf.7190ce6666ac610abb3f390ae7c83e12?Authorization=3_20241118081455_533e01b30bf0962ff86be3d9_3853075189456a47776f2411ed00056c2e29b34b_003_20241118083455_0024_dnld&b2ContentDisposition=attachment%3B+filename%3D%22Floorplan+Doc.pdf%22&b2Expires=Mon%2C+18+Nov+2024+08%3A34%3A54+GMT&b2ContentType=application%2Fpdf Both historical and new uploads give the same message. Added a ticket for you also. RMweb 1
Rulex Posted Tuesday at 11:40 AM Posted Tuesday at 11:40 AM Hi, we have a similar issue, this is the result when we try to download a file At the moment we are still on 4.7.18, we will update next week to 19 and let you know if the issue persists
Marc Posted Tuesday at 02:08 PM Posted Tuesday at 02:08 PM 2 hours ago, Rulex said: Hi, we have a similar issue, this is the result when we try to download a file At the moment we are still on 4.7.18, we will update next week to 19 and let you know if the issue persists Please do upgrade first of all, and let us know if you are then still seeing the same problem.
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