PoC2 Posted August 19 Posted August 19 I've a couple of 'Promoted Items' that aren't showing up in the 'Manage Promoted Items' section of my Admin Settings – so I can't delete them. Others I can but a couple seem to be stuck as they don't show up on the 'Manage' list. (Don't know why, but there you go.) My question is: If I delete the entries directly in the database (via table: _core_social_promote) – will it crash/cause errors on my site? Many thanks from any who know.
Jim M Posted August 19 Posted August 19 We do not recommend running manual queries on your database, nor do we support it. All I can say is that if you do choose to run them, make sure you take a full backup of your environment. If you can point me to the records which you cannot delete, we can review and see if this is a bug or manually resolve it for you.
Solution PoC2 Posted August 19 Author Solution Posted August 19 Thank you. I will send in a support request. Cheers!
Jim M Posted August 19 Posted August 19 5 minutes ago, PoC2 said: I will send in a support request. This is a support request 🙂 . You can simply place this in the notes section of your Access Details is if you wish to not post publicly.
PoC2 Posted August 19 Author Posted August 19 Ahhh thank you. 🙂 4 minutes ago, Jim M said: You can simply place this in the notes section of your Access Details is if you wish to not post publicly. I've now done this.
Jim M Posted August 19 Posted August 19 2 minutes ago, PoC2 said: Ahhh thank you. 🙂 I've now done this. Please provide a link to the items which are stuck in promotion. Unfortunately, we do not know your community like you do so will need the direct URL(s).
PoC2 Posted August 19 Author Posted August 19 Thank you. Understood. Both stuck Promoted Items are pointing to the same URL now provided in my account details as requested.
Jim M Posted August 19 Posted August 19 Thank you, I have moved this to a ticket so we can better assist you investigate this item. Please see your email for next steps. PoC2 1
PoC2 Posted August 21 Author Posted August 21 I just wanted to say that the Invision Community team have been extremely responsive with my issue. I've now resolved it through their guidance and a longer term fix is in plan. Thank you.
PoC2 Posted October 30 Author Posted October 30 Just popping back to see if there was any news on when the fix might be implemented. 🙂
Jim M Posted October 30 Posted October 30 6 minutes ago, PoC2 said: Just popping back to see if there was any news on when the fix might be implemented. 🙂 This is still an open issue. You can watch release notes for when the issue has been resolved.
Gary Posted October 30 Posted October 30 Hi @PoC2, Here's the page to look at for reference. Release Notes - Invision Community
PoC2 Posted October 31 Author Posted October 31 Thank you. 🙂 I'm only asking now because it's becoming a bit awkward not being able to promote posts properly and I'm having to apologise to site members. Will keep an eye out!
PoC2 Posted October 31 Author Posted October 31 (edited) Ahhh... Will check back in 2025 then. Edited October 31 by PoC2
Daniel F Posted November 5 Posted November 5 On 10/31/2024 at 5:30 PM, PoC2 said: Ahhh... Will check back in 2025 then. Or check back on November 04, 2024!!! https://invisioncommunity.com/release-notes/ - Invision Community 4.7.19 Beta 3 Fixed an issue where promoted Comments could not be removed from Promoted Content. Marc 1
PoC2 Posted November 11 Author Posted November 11 Ahhh, thank you. I thought when you said the task was moved to IC 5 that it wouldn't be fixed until the new major release!
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