PoC2 Posted August 19 Share Posted August 19 I've a couple of 'Promoted Items' that aren't showing up in the 'Manage Promoted Items' section of my Admin Settings – so I can't delete them. Others I can but a couple seem to be stuck as they don't show up on the 'Manage' list. (Don't know why, but there you go.) My question is: If I delete the entries directly in the database (via table: _core_social_promote) – will it crash/cause errors on my site? Many thanks from any who know. Link to comment Share on other sites More sharing options...
Jim M Posted August 19 Share Posted August 19 We do not recommend running manual queries on your database, nor do we support it. All I can say is that if you do choose to run them, make sure you take a full backup of your environment. If you can point me to the records which you cannot delete, we can review and see if this is a bug or manually resolve it for you. Link to comment Share on other sites More sharing options...
Solution PoC2 Posted August 19 Author Solution Share Posted August 19 Thank you. I will send in a support request. Cheers! Link to comment Share on other sites More sharing options...
Jim M Posted August 19 Share Posted August 19 5 minutes ago, PoC2 said: I will send in a support request. This is a support request 🙂 . You can simply place this in the notes section of your Access Details is if you wish to not post publicly. Link to comment Share on other sites More sharing options...
PoC2 Posted August 19 Author Share Posted August 19 Ahhh thank you. 🙂 4 minutes ago, Jim M said: You can simply place this in the notes section of your Access Details is if you wish to not post publicly. I've now done this. Link to comment Share on other sites More sharing options...
Jim M Posted August 19 Share Posted August 19 2 minutes ago, PoC2 said: Ahhh thank you. 🙂 I've now done this. Please provide a link to the items which are stuck in promotion. Unfortunately, we do not know your community like you do so will need the direct URL(s). Link to comment Share on other sites More sharing options...
PoC2 Posted August 19 Author Share Posted August 19 Thank you. Understood. Both stuck Promoted Items are pointing to the same URL now provided in my account details as requested. Link to comment Share on other sites More sharing options...
Jim M Posted August 19 Share Posted August 19 Thank you, I have moved this to a ticket so we can better assist you investigate this item. Please see your email for next steps. PoC2 1 Link to comment Share on other sites More sharing options...
PoC2 Posted August 21 Author Share Posted August 21 I just wanted to say that the Invision Community team have been extremely responsive with my issue. I've now resolved it through their guidance and a longer term fix is in plan. Thank you. Link to comment Share on other sites More sharing options...
Jim M Posted August 21 Share Posted August 21 Glad we could be of assistance! PoC2 1 Link to comment Share on other sites More sharing options...
Recommended Posts